Account Management
How to adjust your account information and subscriptions, all in one place!
I'm out of detergent, how do I get my next subscription order sooner?
No problem, you can send your upcoming order right away. Here's how:. If you have one subscription:. If you have multiple subscriptions:. Questions, or need a hand? Reach out to us at [email protected].
How do I swap a product in my subscription?
You can switch out a product on an active subscription anytime. Here's how:. Questions, or need a hand? Reach out to us at [email protected].
How do I update my shipping address?
There are two ways to update an address, depending on what you need:. To change the address on an upcoming order:. To add or manage saved addresses:. Questions, or need a hand? Reach out to us at [email protected].
How do I reset my password?
You can reset your password directly from the login page:. Still having trouble accessing your account? Send us a message at [email protected] and we'll help.
How do I update my payment method?
You can manage your payment methods anytime from your account. Here's how:. Questions, or need a hand? Reach out to us at [email protected].
How do I update my email address?
You can update the email address on your account anytime. Here's how:. Questions, or need a hand? Reach out to us at [email protected].
How do I edit my subscription ship date or frequency?
We make it easy to adjust your subscription whenever your schedule changes. Here's how:. You can also get a quick view of upcoming orders by clicking Future Orders, where you can edit or skip any shipment directly. Questions, or need help confirming
How do I apply a discount code to an upcoming subscription order?
Before applying a code, double check the offer details, not all discounts are valid on active subscriptions, so it's worth confirming the fine print first. To apply a valid code:. Questions, or need a hand? Reach out to us at [email protected].
How do I consolidate or sync my subscriptions?
If you have multiple subscriptions shipping separately, you can combine them into one so everything arrives together. Here's how:. Consolidating your subscriptions means fewer shipments, which helps save on both shipping costs and emissions. Question
How do I gift a subscription to a friend or family member?
Thanks for sharing Dropps with the people you love! To gift a subscription:. Please note that your account will remain responsible for all ongoing subscription charges and account updates, even though it ships to someone else. Questions? Reach out to
How do I contact Customer Support?
Whether you're troubleshooting an order, managing your account, or need help getting out a tough stain, our support team is here to help. You can reach us via live chat, SMS, or email, Monday through Friday, 9am to 5pm ET. Outside of business hours,
How do I cancel my subscription?
You can cancel anytime directly from your account. Here's how:. Questions, or need a hand before you go? Reach out to us at [email protected].
How do I delete my data?
We respect your right to control your personal information, including requesting that we delete it. If you'd like to submit a data deletion request, you can do so through this link.