Account Management
How to adjust your account information and subscriptions, all in one place!
Edit Subscription Ship Date or Frequency
We try to make it as easy as possible to adjust your subscriptions. Here's how!. 1. Log into your Account. 2. Select "Subscriptions" in the dropdown menu. 3. Click "Send now" to send your next shipment immediately, "REschedule" to pick a date that wi
Cancel Subscription
If you haven't already reached out to us to help with any trouble you may be experiencing, please do! For those who are ready to cancel, we try to make it as easy as possible to edit your wash plan. You can cancel or modify your subscription by follo
Update Shipping Address
Moved or just need to add a new friend or family member to your account? Follow these steps:. 1. Log into your Account. 2. Click "Subscriptions" in the dropdown menu. 3. Click "Edit" next to the address on the subscription you would like to have ship
Process Subscription Early
Need an order sooner than your next ship date? Follow these steps:. 1. Log into your Account. 2. Select "Subscriptions" in the dropdown menu. 3. Select "Send Now" above the subscription you want to process immediately. 4. Select "Send order now" on t
Swap a Product
Want to add a one-time or subscription product to your subscriptions? Follow these steps:. 1. Log into your Account. 2. Select the "Subscriptions" tab from the dropdown menu. 3. Select "Edit" below the subscription you'd like to swap. 4. Select "Swap
Apply a Discount Code to a Subscription
Want to apply a promotion or discount code to an active subscription? Follow these steps:. 1. Log into your account. 2. Click the "Subscriptions" in the dropdown menu. 3. Click the "Add discount" button under your subscription. 4. Add your code to th
Consolidate or Sync Subscriptions
Want to get over our shipping fee threshold by syncing your subscriptions together? Follow these steps:. 1. Log into your account. 2. Click on the "Subscriptions" tab on the dropdown menu. 3. Note any subscription with different ship dates that these
Update Payment
Want to keep your subscriptions processing smoothly? Update your payment method on file by following these steps:. 1. Log into your account. 2. Select the "Subscriptions" tab on the dropdown menu. 3.Select the "Edit" button next to the existing payme
Gift a Subscription
Thanks for sharing Dropps with friends! To gift a wash plan subscription to a friend you'll just need to select the product on www.dropps.com, add it to your shopping cart, and enter your friend or family member's shipping address at checkout. Please
Reset Password
Passwords can be reset by logging out of your account, navigating to the login page, and selecting the "reset password" button. This will send you an email to confirm your new password, allowing you to login as usual!. If you still have any trouble a
How can I contact Customer Support?
If you're having trouble with an order, account management, or even getting a tough stain out, our support team is available via live chat, SMS, and email Monday through Friday from 9am to 5pm ET. Outside of these hours you can utilize our chat widge
How do I update my email address?
To update you email address follow these steps:. 1. Click the chat widget on the bottom righthand side of your screen when logged in. 2. Click "I'd like to manage my subscription". 3. Make sure you are logged in through the chat widget, and select a
How do I delete my data?
Data deletion requests can be submitted through this link.