Dropps FAQ

If you&apos;re having trouble with an order, account management, or even getting a tough stain out, our support team is available via live chat, SMS, and email Monday through Friday from 9am to 5pm ET. Outside of these hours you can utilize our chat widget to get routed to quick answers to most questions, or submit an email for a follow up during our hours of operation!While Dropps does offer phone support, we are unable to take inbound calls and instead invite you to give us a ring at +1 800-355-9274 to leave a voicemail with the details of your inquiry. We will be sure to give you a call back or take care of any requests made as quickly as possible!Please note, we respond to inquiries from oldest to newest and submitting multiple inquiries for the same issue will result in your original message being pushed further out. All inquiries are responded to, so only one submission through one channel is necessary. Thank you for understanding!

If you're having trouble with an order, account management, or even getting a tough stain out, our support team is available via live chat, SMS, and email Monday through Friday from 9am to 5pm ET. Outside of these hours you can utilize our chat widge

How can I contact Customer Support?

Account Management

Will Dropps forward my shipment?

Why am I being charged Cook County, IL Sales Tax?

Why am I being charged Philadelphia, PA Sales Tax?

How can I open a bulk and wholesale account?

Does Dropps offer international shipping?

How does Dropps offer carbon neutral shipping?

How do I get a replacement for a damaged order?

How do I get a replacement for an incorrect product?

How do I get a replacement for a delivered but not received order?

Does Dropps ship to military addresses?

Does Dropps ship to PO Boxes?

Can I order Dropps from third parties?

How do I apply a discount at checkout?

How can I fix an order issue?

When is My Card Charged?

How do I use my Dropps Gift Card?

Who do I contact if I purchased Dropps in-store?

Does Dropps offer samples?

Orders and Shipping

Where are Dropps manufactured?

Are Dropps products vegan?

Did you discontinue a product I use?

Does Dropps use PVOH?

Are Dropps cruelty-free?

Are Dropps greywater safer?

Are Dropps septic safe?

What is Dropps packaging made of?

I have hard/soft water. Can I use Dropps?

How do I remove pod residue from my clothes?

I don't see any suds. Will it clean my laundry?

How do I use Dropps Fabric Softener?

How do I use Dropps Dishwasher Detergent Pods?

I use cloth diapers. Can I use Dropps?

Do your products have a shelf life or expiration date?

What has changed about Dropps Lemon Dishwasher Detergent?

What has changed about Dropps Oxi Booster Pods?

What has changed about Dropps Lavender Eucalyptus Laundry Detergent?

What has changed about Dropps Clean & Crisp Laundry Detergent?

What is the pH of Dropps Laundry Detergents?

How do I use Dropps Oxi Booster Pods?

How do I use Dropps Biobased Power Laundry Detergent?

What do I do if pod contents get into my eyes or is ingested?

What is different about Dropps' new packaging?

Where can I find an MSDS for a product?

Are Dropps products gluten-free?

What does it mean to be USDA Biobased Certified, and why does it matter?

What is the difference between Free & Clear and Sensitive Skin Unscented?

What items should I avoid washing with Dropps Dishwasher Detergents?

What types of fabrics are best suited for Dropps Oxi Booster?

Are Dropps cold water compatible?

What happened to Dropps Fresh Start and Fresh Air scent options?

Products and Usage

What is your Return and Refund Policy?

What is your Cancellation Policy?

What is your Promotions and Discount Policy?

What is your Risk-Free Trial Policy?

How can I submit a donation request?

Policies

Edit Subscription Ship Date or Frequency

Cancel Subscription

Update Shipping Address

Process Subscription Early

Add or Swap a Product

Apply a Discount Code to a Subscription

Consolidate or Sync Subscriptions

Update Payment

Gift a Subscription

Reset Password

How Do I Redeem Rewards Points and Apply Codes?

Why can't I view my active subscriptions?

How do I update my email address?

What do I do if I have a partnership/collaboration opportunity to discuss?

I am an influencer and would love to work with Dropps! What do I need to do?

Partnerships and PR

Does Dropps use ethoxylated alcohols?

How can I contact Customer Support?Updated 2 months ago