Policies
Cancellations, replacements, refunds and returns? Start here to learn more about Dropps policies!
What is your Return and Refund Policy?
We stand behind our products, but if something didn't work out for you, let us know what went wrong. We'll always look for a resolution that takes your needs into account. If we're not able to find the right fix, we'll help initiate a return for elig
How do I cancel an order?
All orders must be cancelled before their scheduled ship date. We're not able to cancel or edit an order once it's been processed, regardless of fulfillment status, so double check your order before submitting it. We send a reminder email 4 days befo
What is your promotions and discount policy?
We run promotions from time to time, most of which require a code. Here's what to know before applying one:. Want to stay in the loop on future promotions? Subscribe to our text alerts and email list.
What is your Risk-Free Trial Policy?
Buying detergent online can feel like a gamble, will a scent work for your home, will it tackle your toughest stains, will it be gentle enough for sensitive skin? In a store, you can pick something up and get a sense of it before deciding. Online, th