Dropps FAQ

<p id="isPasted" style="box-sizing: border-box; text-align: center; color: rgb(51, 51, 51); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">General Return Policy<p style="box-sizing: border-box; text-align: center; color: rgb(51, 51, 51); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;At Dropps, we put our sustainability mission into action right down to our crazy clean quality guarantee. We love our products and we are sure you will too! If for some reason, you have had a poor experience, please let us know what went wrong. With sustainability in mind, we will always offer a resolution that takes our planet and your needs into account!<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If we are unable to provide the right suggestions or remedies, let us know and we will help initiate a return for eligible orders.<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: border-box; text-align: center; color: rgb(51, 51, 51); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Fine Print<p style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Requests for refunds will only be entertained if received within 30 days of the order being delivered.Please do not refuse a shipment upon delivery. Refused shipments will not be eligible for refunds.Our team reserves the right to refuse resolutions that are deemed an abuse of policy or do not adhere to our <a href="https://www.dropps.com/pages/cx-charter" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 76, 189); text-decoration: none;" target="_self">CX charter</a>.&#xA0;If this is your first order with us, please refer to our<a href="https://support.dropps.com/hc/en-us/articles/360047507591-How-Does-Our-Risk-Free-Trial-Work-" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 76, 189); text-decoration: none;">&#xA0;Risk-Free Trial FAQ</a>&#xA0;page.We are unable to cover the cost of return or original shipping, Orders will be refunded within 48 hours of being processed by our warehouse.

General Return Policy. At Dropps, we put our sustainability mission into action right down to our crazy clean quality guarantee. We love our products and we are sure you will too! If for some reason, you have had a poor experience, please let us know

What is your Return and Refund Policy?

Policies

Will Dropps forward my shipment?

Why am I being charged Cook County, IL Sales Tax?

Why am I being charged Philadelphia, PA Sales Tax?

How can I open a bulk and wholesale account?

Does Dropps offer international shipping?

How does Dropps offer carbon neutral shipping?

How do I get a replacement for a damaged order?

How do I get a replacement for an incorrect product?

How do I get a replacement for a delivered but not received order?

Does Dropps ship to military addresses?

Does Dropps ship to PO Boxes?

Can I order Dropps from third parties?

How do I apply a discount at checkout?

How can I fix an order issue?

When is My Card Charged?

How do I use my Dropps Gift Card?

Orders and Shipping

Where are Dropps manufactured?

Are Dropps products vegan?

Did you discontinue a product I use?

Does Dropps use PVOH?

Are Dropps cruelty-free?

Are Dropps greywater safer?

Are Dropps Septic Safe?

What is Dropps packaging made of?

I have hard/soft water. Can I use Dropps?

How do I remove pod residue from my clothes?

I don't see any suds. Will it clean?

How do I use Dropps Fabric Softener?

How do I use Dropps Dishwasher Detergent Pods?

I use cloth diapers. Can I use Dropps?

Do your products have a shelf life or expiration date?

What has changed about Dropps Lemon Dishwasher Detergent?

What has changed about Dropps Oxi Booster Pods?

What has changed about Dropps Lavender Eucalyptus Laundry Detergent?

What has changed about Dropps Clean & Crisp Laundry Detergent?

What is the pH of Dropps Laundry Detergents?

Products and Usage

What is your Domestic Shipping Policy?

What is your Cancellation Policy?

What is your Promotions and Discount Policy?

What is your Risk-Free Trial Policy?

How can I submit a donation request?

Edit Subscription Ship Date or Frequency

Cancel Subscription

Update Shipping Address

Process Subscription Early

Add or Swap a Product

Apply a Discount Code to a Subscription

Consolidate or Sync Subscriptions

Update Payment

Gift a Subscription

Reset Password

How Do I Redeem Rewards Points and Apply Codes?

How can I contact Customer Support?

Account Management

What do I do if I have a partnership/collaboration opportunity to discuss?

I am an influencer and would love to work with Dropps! What do I need to do?

Partnerships and PR

What is your Return and Refund Policy?Updated 11 days ago