All articles

Orders and Shipping

Everything you need to know about Dropps fulfillment and shipping!

Will Dropps forward my shipment?

USPS does provide a mail forwarding service, but we can only guarantee delivery to the shipping address we have on file. If you are signed up for a wash plan subscription, we send out an email reminder before processing your order to confirm the addr

Why am I being charged Cook County, IL Sales Tax?

Our warehouse is located in Cook County, IL (Franklin Park) and Illinois is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combina

Why am I being charged Philadelphia, PA Sales Tax?

Our company headquarters is located in Philadelphia, PA and Pennsylvania is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combina

How can I open a bulk and wholesale account?

If you are interested in being a wholesale partner or buying in bulk, please go through our Wholesale Application and we will be in touch as soon as possible. * Please note applicants who sell third party on websites such as Amazon, WalMart.com, etc.

Does Dropps offer international shipping?

We currently only ship within the United States and its territories. If you know someone in the US, you may want to ask if they will ship to you on our behalf!. Additionally, there are independent shipping companies who may be able to receive your sh

How does Dropps offer carbon neutral shipping?

We work hard to do the right thing for you, your home, and the planet - that’s why carbon neutral shipping is guaranteed on every Dropps order, and has been since 2017!. Thanks to our partnership with Clearloop, we’ve offset our emissions through inv

How do I get a replacement for a damaged order?

We try to make the best product possible that can withstand cross-country shipment and storage in many different conditions, but occasionally rough handling and conditions can cause unpreventable issues. We're so sorry that you have received a less-t

How do I get a replacement for an incorrect product?

We're so sorry to hear you've received an incorrect product in your latest shipment. We make mistakes sometimes too. We're only human!. Drop us a line at [email protected], chat with us life Monday through Friday 9am to 5pm EST, or call us at 800.355.9

How do I get a replacement for a delivered but not received order?

If your tracking information shows that your package was delivered, but you can't find it:Within 36 hours of expected delivery:. If you are still unable to locate your package after 36 hours, please let us know at [email protected]!

Does Dropps ship to military addresses?

Thank you, on behalf of Dropps, for your courage and service to this country! We accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the ship

Does Dropps ship to PO Boxes?

Simply put, yes, we do ship to PO Boxes!

Can I order Dropps from third parties?

Thanks for purchasing Dropps - we appreciate you choosing our products for your home, no matter where you buy from!. While you may find our products on third party selling platforms like Amazon and Thrive Market, regrettably, we are unable to accept

How do I apply a discount at checkout?

Having trouble applying a discount code at checkout? Follow these steps to get your discount added:. 1. Add your desired products to your cart and select "Checkout". 2. Once on the checkout page, input your code in the "Discount code or gift card" wi

How can I fix an order issue?

Order delivered with damages, missing items, or wrong items? Tracking showing your shipment is delayed or lost? Contact us at [email protected] or submit a help request through our live chat widget Monday to Friday, 9am to 5pm EST and we'll be sure to

When is My Card Charged?

One-Time purchases. For One-Time purchases, your card will be charged immediately during the checkout process, and you'll receive an email confirmation right after the purchase has been completed. Subscription plans. For Subscription plans, your card

How do I use my Dropps Gift Card?

Gift cards are a great way to make sure the people and organizations that mean the most to you always have a way of getting much needed cleaning supplies. A Dropps E-Gift Card can be purchased for $25-$200 and doesn’t expire. *Please note, Dropps Dig