Orders and Shipping
Everything you need to know about Dropps fulfillment and shipping!
Does Dropps ship to PO Boxes?
Yes, we ship to PO Boxes! Since PO Boxes can only receive mail through USPS, orders shipping to a PO Box will be delivered via USPS rather than other carriers.
What is your Shipping Policy?
We currently ship within the United States, US territories, and to APO/FPO/DPO military addresses. We don't offer international shipping at this time. Orders of $35 or more (before tax, after discounts) ship free. Orders under $35 have a $10 shipping
Does Dropps offer international shipping?
We currently only ship within the United States and its territories. If you have a friend or family member in the US, they may be able to receive your order and forward it to you. You can also look into independent freight forwarding services, which
Does Dropps ship to military addresses?
Thank you for your service! Yes, we ship to most APO/FPO/DPO addresses, though delivery times may vary. Simply enter your military address in the shipping section during checkout, just like you would with any other order.
Does Dropps offer carbon neutral shipping?
Yes! Every Dropps order ships carbon neutral, and has since 2017. We offset our shipping emissions through two partnerships:. Clearloop: We invest in solar field projects in some of the nation's most carbon-intensive power grids, including in Jackson
How do I apply a discount at checkout?
Add your desired products to your cart and select Checkout. On the checkout page, enter your code in the Discount code or gift card field and select Apply. Before applying a code, double check the details, discount codes may have restrictions like an
Why am I being charged Cook County, IL Sales Tax?
Our warehouse is located in Cook County, IL (Franklin Park) and Illinois is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combina
Why am I being charged Philadelphia, PA Sales Tax?
Our company headquarters is located in Philadelphia, PA and Pennsylvania is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combina
Will my shipment be forwarded if I move?
Shipping carriers vary in whether and how they handle forwarding, but we can only guarantee delivery to the shipping address we have on file. If you're on a subscription, we send an email reminder before processing your order to confirm the shipping
I received the wrong product. What do I do?
We're sorry to hear you got the wrong item in your latest shipment, we make mistakes too, we're only human!. Reach out to us any of these ways and we'll get the correct item shipped out ASAP:
My order was damaged. What do I do?
We work hard to make a product that can hold up to cross-country shipping and storage in all kinds of conditions, but occasionally rough handling can still cause issues. We're sorry if your shipment arrived less than perfect!. Email us at info@dropps
My tracking says my order was delivered, but I don't have it. What do I do?
If your tracking shows delivered but you can't find your package, try these steps within 36 hours of the expected delivery time:. Still can't find it after 36 hours? Email us at [email protected] and we'll help sort it out.
I ordered Dropps from another website or store and have a problem with my order. Can I return it to you or get a refund?
If you purchased Dropps through a retailer other than dropps.com, like Amazon, Target, Walmart, or Thrive Market, we're not able to process a return or refund directly. Please reach out to the original place of purchase, they'll be able to help with
When is My Card Charged?
It depends on how you're ordering. One-time purchases: Your card is charged immediately at checkout, and you'll receive an email confirmation right after your purchase is complete. Subscription orders: Your card is charged early in the morning on the
Does Dropps offer samples?
A: We understand, switching laundry or dish detergent is a bigger decision than it seems, especially if you have sensitive skin or a household member with specific needs. It's natural to want to try before you commit. We don't offer samples at this t
What Laundry Detergent is right for me?
Dropps offers two laundry pod formulas to fit different needs:. Laundry Pods. Sensitive Skin Laundry Pods. No matter your laundry needs, Dropps has a pod that fits. Questions? We're happy to help, just reach out at [email protected].