All articles

Orders and Shipping

Everything you need to know about Dropps fulfillment and shipping!

Shipment Forwarding

USPS does provide a mail forwarding service, but we can only guarantee delivery to the shipping address we have on file. If you are signed up for a wash plan subscription, we send out an email reminder before processing your order to confirm the addr

Cook County, IL Sales Tax

Our warehouse is located in Cook County, IL (Franklin Park) and Illinois is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combina

Philadelphia, PA Sales Tax

Our company headquarters is located in Philadelphia, PA and Pennsylvania is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combina

Bulk and Wholesale

If you are interested in being a wholesale partner or buying in bulk, please go through our Wholesale Application and we will be in touch as soon as possible.

International Shipping

We currently only ship within the United States and its territories. If you know someone in the US, you may want to ask if they will ship to you on our behalf!. Additionally, there are independent shipping companies who may be able to receive your sh

Carbon Neutral Shipping

We work hard to do the right thing for you, your home, and the planet - that’s why carbon neutral shipping is guaranteed on every Dropps order, and has been since 2017!. Thanks to our partnership with Clearloop, we’ve offset our emissions through inv

Damaged Orders

We try to make the best product possible that can withstand cross-country shipment and storage in many different conditions, but occasionally rough handling and conditions can cause unpreventable issues. We're so sorry that you have received a less-t

Wrong Products

We make mistakes sometimes too. We're only human!. Drop us a line at [email protected], chat with us life Monday through Friday 9am to 5pm EST, or call us at 800.355.9274 and we'll make sure the correct item is shipped out ASAP!

Delivered but Not Received Orders

If your tracking information shows that your package was delivered, but you can't find it:Within 36 hours of expected delivery:. If you are still unable to locate your package after 36 hours, please let us know at [email protected]!

Shipping to Military Addresses

Thank you, on behalf of Dropps, for your courage and service to this country! We accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the ship

Shipping to PO Boxes

Simply put, we ship to PO Boxes!

Ordering Dropps From Third Parties

Thanks for purchasing Dropps - we appreciate you choosing our products for your home, no matter where you buy from!. While you may find our products on third party selling platforms like Amazon and Thrive Market, regrettably, we are unable to accept

Applying a Discount at Checkout

Having trouble applying a discount code at checkout? Follow these steps to get your discount added:. 1. Add your desired products to your cart and select "Checkout". 2. Once on the checkout page, input your code in the "Discount code or gift card" wi

Order Issues

Order delivered with damages, missing items, or wrong items? Tracking showing your shipment is delayed or lost? Contact us at [email protected] or submit a help request through our live chat widget Monday to Friday, 9am to 5pm EST and we'll be sure to

When is My Card Charged?

One-Time purchases. For One-Time purchases, your card will be charged immediately during the checkout process, and you'll receive an email confirmation right after the purchase has been completed. Subscription plans. For Subscription plans, your card