Dropps FAQ

We try to make the best product possible that can withstand cross-country shipment and storage in many different conditions, but occasionally rough handling and conditions can cause unpreventable issues. We&apos;re so sorry that you have received a less-than-perfect shipment of our product!If you receive a damaged product, please email us at info@dropps.com within 30 days of delivery with the following information:- A picture of the shipment/pods- An estimate of how many pods are unusable- Order number for that shipment, if handy- Lot number; this number is 6 characters long, ending with a &quot;/&quot; or &quot;%&quot; symbol, and can be found on the inner left flap of the Dropps product box. You can send us a picture of this code or type it into the body of your email.We will be sure to make things right!

We try to make the best product possible that can withstand cross-country shipment and storage in many different conditions, but occasionally rough handling and conditions can cause unpreventable issues. We're so sorry that you have received a less-t

How do I get a replacement for a damaged order?

Orders and Shipping

Will Dropps forward my shipment?

Why am I being charged Cook County, IL Sales Tax?

Why am I being charged Philadelphia, PA Sales Tax?

How can I open a bulk and wholesale account?

Does Dropps offer international shipping?

How does Dropps offer carbon neutral shipping?

How do I get a replacement for an incorrect product?

How do I get a replacement for a delivered but not received order?

Does Dropps ship to military addresses?

Does Dropps ship to PO Boxes?

Can I order Dropps from third parties?

How do I apply a discount at checkout?

How can I fix an order issue?

When is My Card Charged?

How do I use my Dropps Gift Card?

Where are Dropps manufactured?

Are Dropps products vegan?

Did you discontinue a product I use?

Does Dropps use PVOH?

Are Dropps cruelty-free?

Are Dropps greywater safer?

Are Dropps Septic Safe?

What is Dropps packaging made of?

I have hard/soft water. Can I use Dropps?

How do I remove pod residue from my clothes?

I don't see any suds. Will it clean?

How do I use Dropps Fabric Softener?

How do I use Dropps Dishwasher Detergent Pods?

I use cloth diapers. Can I use Dropps?

Do your products have a shelf life or expiration date?

What has changed about Dropps Lemon Dishwasher Detergent?

What has changed about Dropps Oxi Booster Pods?

What has changed about Dropps Lavender Eucalyptus Laundry Detergent?

What has changed about Dropps Clean & Crisp Laundry Detergent?

What is the pH of Dropps Laundry Detergents?

Products and Usage

What is your Return and Refund Policy?

What is your Domestic Shipping Policy?

What is your Cancellation Policy?

What is your Promotions and Discount Policy?

What is your Risk-Free Trial Policy?

How can I submit a donation request?

Policies

Edit Subscription Ship Date or Frequency

Cancel Subscription

Update Shipping Address

Process Subscription Early

Add or Swap a Product

Apply a Discount Code to a Subscription

Consolidate or Sync Subscriptions

Update Payment

Gift a Subscription

Reset Password

How Do I Redeem Rewards Points and Apply Codes?

How can I contact Customer Support?

Account Management

What do I do if I have a partnership/collaboration opportunity to discuss?

I am an influencer and would love to work with Dropps! What do I need to do?

Partnerships and PR

How do I get a replacement for a damaged order?Updated 9 days ago