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How do I get a replacement for a delivered but not received order?Updated 3 months ago

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery:

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

If you are still unable to locate your package after 36 hours, please let us know at [email protected]!

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