How do I get a replacement for a delivered but not received order?Updated 24 days ago

If your tracking information shows that your package was delivered, but you can't find it:

Within 36 hours of expected delivery:

• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
• Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

If you are still unable to locate your package after 36 hours, please let us know at [email protected]!