FAQs
Orders and Shipping
USPS does provide a mail forwarding service, but we can only guarantee delivery to the shipping address we have on file. If you are signed up for a wash plan subscription, we send out an email reminder before processing your order to confirm the address we have on file and the products being shipped. Please make sure all Dropps emails are not marked for Spam to prevent important communication related to your packages from getting missed.
Address updates can be made from your Account page. Please note any address change made through the online account only applies to future orders. If you need to make an address change on the day of shipping, please reach out to [email protected] with the full new address. While we aren't able to guarantee a successful adjustment prior to shipment, the earlier we are contacted the better!
*Please note, the cost of shipping to your address on file is covered by the shipping fee on your order, however USPS may require additional payment upon collection for any further shipping required to get your shipment forwarded to a new address. We are unable to cover forwarding fees, but are happy to help make any address adjustments you may need to prevent this from occurring!
Our warehouse is located in Cook County, IL (Franklin Park) and Illinois is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combination of state, county, city, and district tax rates.
Cook County / Franklin Park Sales Tax:
State: 6.25%
County: 2.75%
Municipal: 1%
Tax Policy: Do not tax Shipping & Handling
Please note, this tax is not added in addition to your local city taxes, and instead replaces those taxes with Cook County sales tax.
For additional information regarding origin based sales tax:
Our company headquarters is located in Philadelphia, PA and Pennsylvania is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combination of state, county, city, and district tax rates.
Philadelphia, PA Origin Based Sales Tax Rates:
State: 6%
County: 2%
Municipal: 0%
Tax Policy: Tax Shipping & Handling
Please note, this tax is not added in addition to your local city taxes, and instead replaces those taxes with Philadelphia sales tax.
For additional information regarding origin based sales tax:
Origin based sales tax quick-read
TaxJar information regarding Origin Based Sales Tax in Pennsylvania
If you are interested in being a wholesale partner or buying in bulk, please go through our Wholesale Application and we will be in touch as soon as possible.
* Please note applicants who sell third party on websites such as Amazon, WalMart.com, etc. are not eligible for our wholesale and bulk program. We are currently not accepting international wholesale requests, but please feel free to apply and your application will be kept on file for any future adjustments to this policy.
We currently only ship within the United States and its territories. If you know someone in the US, you may want to ask if they will ship to you on our behalf!
Additionally, there are independent shipping companies who may be able to receive your shipment from Dropps and arrange transportation to your region. Please note that Dropps will be unable to aid in the completion of customs forms/documentation or payment of additional fees on international shipments.
We will be sure to make an announcement should we begin shipping internationally again and we apologize for any inconvenience this may cause!
We work hard to do the right thing for you, your home, and the planet - that’s why carbon neutral shipping is guaranteed on every Dropps order, and has been since 2017!
Thanks to our partnership with Clearloop, we’ve offset our emissions through investing in a solar field project in some of the nation's dirtiest power grids, including in Jackson, TN and Bienville Parish, LA. In 2021 alone, our offsets accounted for 50 new solar panels that will provide clean energy for 40 years to come. You can read more about our partnership here!
We try to make the best product possible that can withstand cross-country shipment and storage in many different conditions, but occasionally rough handling and conditions can cause unpreventable issues. We're so sorry that you have received a less-than-perfect shipment of our product!
If you receive a damaged product, please email us at [email protected] within 30 days of delivery with the following information:
- A picture of the shipment/pods
- An estimate of how many pods are unusable
- Order number for that shipment, if handy
We will be sure to make things right!
We're so sorry to hear you've received an incorrect product in your latest shipment. We make mistakes sometimes too. We're only human!
Drop us a line at [email protected], chat with us life Monday through Friday 9am to 5pm EST, or call us at 800.355.9274 and we'll make sure the correct item is shipped out ASAP!
If your tracking information shows that your package was delivered, but you can't find it:
Within 36 hours of expected delivery:
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
If you are still unable to locate your package after 36 hours, please let us know at [email protected]!
Thank you, on behalf of Dropps, for your courage and service to this country! We accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the shipping section.
Happy Washing!
Simply put, yes, we do ship to PO Boxes!
Thanks for purchasing Dropps - we appreciate you choosing our products for your home, no matter where you buy from!
While you may find our products on third party selling platforms like Amazon and Thrive Market, regrettably, we are unable to accept returns for products purchased at one of your trusted retail partners. Please check with the original place of purchase for their return policy and feel free to reach out to [email protected] if you have any questions.
Having trouble applying a discount code at checkout? Follow these steps to get your discount added:
1. Add your desired products to your cart and select "Checkout".
2. Once on the checkout page, input your code in the "Discount code or gift card" window and select "Apply".
Order delivered with damages, missing items, or wrong items? Tracking showing your shipment is delayed or lost? Contact us at [email protected] or submit a help request through our live chat widget Monday to Friday, 9am to 5pm EST and we'll be sure to take care of the rest!
One-Time purchases
For One-Time purchases, your card will be charged immediately during the checkout process, and you'll receive an email confirmation right after the purchase has been completed.
Subscription plans
For Subscription plans, your card will be charged early in the morning on the day your subscription renews and your order processes. You'll receive a reminder email 4 days before your order is set to renew, providing you with details such as your name, shipping address, items on order, order total, and the ship date. You can modify or cancel your order at any time before the ship date by logging into your account. However, if you need to make any adjustments to your order on the ship date, please reach out to us on [email protected] and we will see what we can do!
Gift cards are a great way to make sure the people and organizations that mean the most to you always have a way of getting much needed cleaning supplies. A Dropps E-Gift Card can be purchased for $25-$200 and doesn’t expire.
*Please note, Dropps Digital Gift Cards are redeemable for one-time, non-subscription purchases only. Subscriptions require a non-debit form of payment.
While Dropps is available online at Dropps.com, as well as through retailers like Amazon, Thrive Market, Wegmans, Meijer, and Walmart, our support team can only assist with orders placed directly through Dropps.com. For any purchases made through other retailers, whether in-store or online, you’ll need to contact those retailers directly for order-related inquiries.
Although we don’t have access to payment or order information for purchases made through our retail partners, we’re always happy to help troubleshoot product issues or answer any questions you might have! Just send us a message at [email protected], and we’ll do our best to assist you.
We know, scent can be subjective! While we don't offer samples at this time, we do have a Risk Free Trial policy that allows you to try without worrying if our products don't end up working for you and your home (we're confident they will)!
Our Commitment to Quality & Sustainability
Over the past year, we've invested significantly to improve our standards and deliver the highest levels of efficacy and sustainability in our products. These initiatives include:
- Enhanced our clean chemistry formulation for even better cleaning power
- Earned USDA Certified Biobased status for our commitment to renewable resources
- Achieved Leaping Bunny certification, guaranteeing our products are truly cruelty-free
- Strengthened our B Corp certification, recognizing our commitment to the highest standards of social and environmental performance
While these improvements and certifications, along with rising ingredient and manufacturing costs, have impacted our pricing, they reflect our unwavering dedication to delivering products that work flawlessly for both you and the planet. We might not be the cheapest option out there, but we believe you deserve cleaning products that deliver real results while protecting our planet's future.
At Dropps, we’ve formulated our laundry detergents to suit a variety of needs, ensuring that no matter what you’re washing, you have the perfect solution. Here’s a breakdown of our different formulas to help you choose the best one for every situation:
Sensitive Skin Laundry Detergent
- Free of enzymes, making it gentle on sensitive skin.
- Ideal for delicate fabrics like silk and cashmere.
- Clinically tested to be non-irritating, making it a great choice for those with allergies or skin sensitivities.
Odor & Stain / Free & Clear Laundry Detergent
- Both formulas share the same powerful base, with Free & Clear being the fragrance-free version.
- Contains an optimal enzyme blend to tackle everyday stains and odors.
- Perfect for regular loads, from workout gear to everyday clothing.
Active Wear Laundry Detergent
- Features the same enzyme blend as Odor & Stain, but with an extra boost for deeper cleaning.
Our advanced odor control innovation includes an added boost of enzymes to target sweat and body odor.
Ideal for athletic wear, gym clothes, and moisture-wicking fabrics.
No matter your laundry needs, Dropps has a detergent that fits! If you have any questions, feel free to reach out—we’re happy to help.
See the difference between our Free & Clear and Sensitive Skin Unscented Laundry Detergents here.
Products and Usage
We proudly manufacture our pods in North America! Other accessories such as our Wool Dryer Balls may have components from and/or manufacturing sites located outside of the US.
Yes! Our commitment to a healthier planet includes the animals that inhabit it. That’s why every Dropps product is vegan, with the exception of our Wool Dryer Balls, which are made from natural wool.
Plus, we're proud to be Leaping Bunny Certified, meaning all our products are also cruelty-free and never tested on animals.
You may have noticed when looking for a product you've ordered in the past that it is no longer on our website. If you have purchased items in the past that you can no longer find, you should have received an email notification going over discontinuation dates, however you can reference the list below to determine if the product you are looking for was included in these discontinuation:
- Ultra Concentrated Liquid Laundry Detergent
- Small Loads Laundry Detergent Pods
- Revitalizing Mist
- Foaming Hand Soap
- Power Dish Spray
Please feel free to contact us at [email protected] if you have any requests or feedback regarding these products and their discontinuation. We are always collecting feedback from customers like you and value your input for future decision making!
If you made it to this FAQ, you’re probably looking for answers about PVOH and why we use it - we’re glad you’re here!
We design all our products with the safety of you, your family, and the planet as our top priority. In fact, safety is one of the reasons we use PVOH - our pod technology keeps the active ingredients off your skin and prevents spills. PVOH is used in everything from Eye Drops to FDA Approved Medical Applications like artificial cartilage! We also carefully review all scientific and technical information available when formulating our products, and have performed the necessary tests that confirm our pods are readily biodegradable, along with containing biodegradable ingredients. PVOH does not break down into microplastics as defined by the state of California, and we believe that the usage of PVOH in cleaning products does not have any detrimental effects on oceans, rivers, or marine life. PVOH is included on the EPA’s CleanGredients database (the definitive database of chemical ingredients whose formulations have been pre-approved by the U.S. EPA to meet the criteria of their Safer Choice Standard.)
A significant body of work, citing over 190 peer-reviewed papers, supports this mechanism:
Chiellini, E., Corti, A., D'Antone, S., Solaro, R., Progress in Polymer Science, 2003, 28, 963-1014.
AND 50+ MORE INDEPENDENT PEER-REVIEWED SCIENTIFIC PAPERS INCLUDING:
We know this is a controversial topic with lots of confusing misinformation floating around. To better understand some of the fallacies being pushed recently, we recommend taking a look at the American Cleaning Institute’s response to the campaigns that may have led you here. You can also review the EPA’s recent rejection of a petition to have PVOH removed from their Safer Choice List, and why they ruled against the claims and primary study cited to make a case against this valuable ingredient.
We understand PVOH isn’t perfect, and neither are we. Your voice lets us know we should and can do better as we continue to look for better ingredients and formulas to continue making your home and our planet cleaner!
Yes, Dropps products are cruelty-free! We're proud to be Leaping Bunny Certified, which means none of our products are tested on animals at any stage of development. Look for the bunny symbol to ensure you're choosing cruelty-free products. For more information, visit the Leaping Bunny website.
Our goal is to ensure Dropps products are safe for greywater systems. However, greywater regulations can vary by location, so we recommend checking your local guidelines before using Dropps in your system.
We’d love to hear about your greywater system and the products you have been approved to use - send us a message at [email protected] to let us know about your experience!
We design all of our products with safety for your home, family, and the environment in mind. While there isn’t a single certification for septic safety, we’ve conducted thorough, product-specific testing for each formulation for our Laundry Detergents, Dishwasher Detergents, and Oxi Booster to confirm they are septic safe!
Our Fabric Softeners are in the process of being tested, but are formulated without solvents, chlorine bleach, and phosphates, which are all known to cause septic issues. We will be sure to update when testing for this product is complete!
At Dropps, our commitment to eco-consciousness extends beyond the products themselves—our packaging is part of the bigger picture! From your very first delivery, you’ll notice that your Dropps products come in recyclable cardboard/paperboard packaging.
We’ve specifically chosen paperboard for its clear environmental benefits. Not only is it highly recyclable, but it also aligns with our mission to reduce our impact on the planet. By using paperboard, we’re actively contributing to a shift away from single-use plastics and towards more sustainable, recyclable packaging. In fact, the recycling rate for paper-based packaging is 68%, compared to only 9% for plastic packaging.*
Together, we can drive the change toward a more sustainable future, one package at a time!
*Source: A Roadmap for Sustainable Packaging in Consumer Goods, Bain & Company)
Yes, Dropps products are formulated to work in both hard and soft water. The main difference between hard and soft water is how they interact with detergents. Hard water contains higher levels of minerals like calcium and magnesium, which can make it harder for soap to lather. Soft water has fewer minerals, allowing detergents to dissolve more easily and produce more lather.
Dropps are designed to deliver excellent results in both conditions.
How do I know if I have hard or soft water?
You can usually tell if you have hard water if your soap or detergent doesn’t lather easily, or if you notice residue on dishes, clothes, or even in your sink and shower. In contrast, soft water creates more lather and tends to leave things feeling cleaner with fewer spots. You can also use simple home test kits or check with your local water provider for information on your water hardness level.
If you ever notice detergent residue on your clothes, it’s easy to fix! Residue can occasionally appear if the washer is overloaded, the cycle time is too short, or if the pod doesn't get enough water flow, as these factors might prevent the pod from fully dissolving.
Here’s how to remove detergent residue:
Soak the item in warm to hot water. If the residue has already dried, soak the item until the residue softens or dissolves. This may take longer if the residue is set.
Rewash the item on a warm or hot setting and check that the residue is removed prior to drying.
For best results, avoid overloading your washer and ensure enough water flow for the pod to dissolve fully.
Yes! Dropps laundry products are designed to be low sudsing, which is ideal for high-efficiency (HE) machines but also work well in all types of washers. Excessive suds can interfere with cleaning, especially in HE machines and in soft water conditions, where too many bubbles can leave detergent residue.
Because HE machines use less water, low-sudsing formulas like Dropps are perfect for getting your clothes thoroughly clean without excess bubbles disrupting the wash cycle. Even if you don’t see many suds, rest assured your Dropps pods are working effectively to clean your laundry in any type of washer.
HOW TO USE:
Add 1 Fabric Softener Pod alongside your detergent in the washing machine drum before adding your clothes.
Do not put pods in the dispenser.
IMPORTANT:
Dropps Fabric Softener Pods are designed to work in the main wash alongside your detergent. Do not add a Fabric Softener Pod during the rinse cycle.
Store in a dry place, out of reach of children and pets.
Do not unwrap, puncture, or pull apart stuck together pods.
Keep container closed when not in use.
For best results, do not overload your washing machine.
HOW TO USE:
Place one Dishwasher Detergent Pod in the main dispenser of dishwasher and close dispenser door. Always handle Dishwasher Detergent Pod with dry hands. Do not unwrap, puncture, or pull apart stuck-together Dishwasher Detergent Pod.
IMPORTANT:
Ensure all items are dishwasher safe, close door, and begin cycle.
Keep container closed when not in use.
Store in a cool, dry place out of reach of children and pets at all times
Absolutely! Dropps offers two excellent options for cloth diapering. Our Free + Clear Biobased Power Laundry Detergent contains stain-fighting enzymes, which are perfect for older babies or when stains become tougher, especially as solid foods are introduced. For younger babies or those with sensitive skin, our Sensitive Skin Biobased Power Laundry Detergent is enzyme-free, making it a gentle yet effective choice for everyday cleaning.
Both detergents are clinically tested to be gentle on sensitive skin, so you can trust they’ll keep your cloth diapers clean while being kind to your baby’s skin.
Additionally, both formulas prevent residue buildup, ensuring your diapers remain absorbent.
Yes, our laundry and dishwashing products have a shelf life of 2 years when stored properly. To maintain their effectiveness, we recommend keeping them in a cool, dry place with the packaging securely closed and out of the reach of children and pets.
Smelling an improvement in your Dropps Lemon Dishwasher Detergent? You’re not going crazy! Not only have we improved the efficacious formula you’re used to receiving, we’ve upgraded our Lemon Dishwasher Detergent to a new and improved formula and scent we’re calling Lemon Citrus! Here are a few things you can look forward to with this reformulation:
Improved Efficacy: We’ve boosted the cleaning power of our dishwasher pods, ensuring they remove grease and baked-on foods even more effectively.
Elevated Scent: We’ve elevated our signature Lemon scent to give you Lemon Citrus. Inspired by the aroma of freshly squeezed lemons, this fragrance is enriched with upcycled citrus oil made from discarded peels sourced from the juicing industry. Less waste is simply the zest!
Higher Biobased Content: With a commitment to sustainability, we have increased our biobased content to 81% USDA Certified Biobased, sourced from renewable biological resources like plants and crops, marking a substantial improvement from our previous 64%. This shift to renewable resources reduces our dependency on fossil fuels and minimizes our environmental impact.
These changes came about thanks to customers like you, and your feedback will continue to be important to the continuous improvement of Dropps products and services for everyone. If you have any feedback or questions about this new scent, send us a message at [email protected] - we would love to hear from you!
Notice something different about your Oxi Booster Pods? We’re happy to introduce you to our new and improved Oxi Booster Pods! Here are a few improvements you can expect with you next shipment:
Improved Efficacy: We’ve boosted the cleaning power of our Oxi Booster pods, so you can expect whiter whites, brighter colors, and even better stain-fighting than our previous formula.
Higher Biobased Content: With a commitment to sustainability, we have increased our biobased content to 78% USDA Certified Biobased, sourced from renewable biological resources like plants and crops, marking a substantial improvement from our previous 64%. This shift to renewable resources reduces our dependency on fossil fuels and minimizes our environmental impact.
Third-party Tested: This improved formulation has been third-party dermatologist-tested and clinically proven to be gentle on sensitive skin.
These changes came about thanks to customers like you, and your feedback will continue to be important to the continuous improvement of Dropps products and services for everyone. If you have any feedback or questions about this new scent, send us a message at [email protected] - we would love to hear from you!
The pH of all Dropps Laundry Detergents is considered neutral. This is important because a neutral pH helps to break down oils, dirt, and stains effectively without damaging fabrics or irritating skin. If the detergent were too acidic, it might not clean as effectively, leaving stains and oils behind. On the other hand, if it were too strongly basic, it could be harsh on fabrics, causing them to wear out faster, and might irritate sensitive skin.
By maintaining a neutral pH, Dropps ensures a balance between cleaning power and fabric care.
HOW TO USE:
Add OXI BOOSTER DROPP along with your detergent directly into the washing machine drum before adding laundry.
Do not add OXI BOOSTER DROPP to the dispenser drawer.
HOW TO DOSE:
1 pod per load
IMPORTANT:
Always handle OXI BOOSTER DROPPS with dry hands.
Store in a dry place, out of reach of children and pets.
Do not unwrap, puncture, or pull apart stuck together OXI BOOSTER DROPPS.
For best results, do not overload your washing machine.
Safe on colorfast fabrics only. Always follow manufacturer’s guidelines for the items being cleaned. Wash in the warmest water recommended by the garment care labels. Do not use on wool, wool-blends, silk, silk-blends, leather, or fabrics labeled ‘dry clean only.’
Applies to the following products:
Laundry Pods
Sensitive Skin Laundry Pods
HOW TO USE:
Add Laundry Pod directly into empty washer drum before adding clothes.
Do not add Laundry Pod to the dispenser drawer.
HOW TO DOSE:
Small/medium load: 1 pod
Large load: 2 pods
IMPORTANT:
Always handle laundry pods with dry hands.
Store in a dry place, out of reach of children and pets.
Do not unwrap, puncture, or pull apart stuck together laundry pods.
For best results, do not overload your washing machine.
Dropps pods containing enzymes and surfactants that are not intended to be handled in their unpodded and undiluted form. The liquid inside our pods is harmful if put into mouth, swallowed or in eyes. All proper storage, handling, and usage instructions should be followed closely to ensure safety, including keeping products out of the reach of children and pets. Our team is here to help in any way we can, however we are not able to evaluate medical situations or provide medical advice. Please follow the below guidance if you are questioning whether medical attention may be needed:
If product comes in contact with eyes, immediately flush with water and/or saline solution for as long as possible, and seek immediate medical attention.
If a pod has been ingested, please, call poison control at 1-800-222-1222, and seek immediate medical attention. You can access ingredient lists and MSDS on each product page under “See All Ingredients”.
If a pet has ingested a pod, please refer to the ingredients list found on each product page, contact the ASPCA Animal Poison Control Center at 888-426-4435, and seek immediate veterinary care.
So your latest shipment looks a little more basic than the packaging you're used to seeing from us; we understand the confusion and are here to explain! We recently began transitioning our packaging to a new design, and in a conscious effort to prevent waste, are gradually moving over to new and improved boxes as we run out of the old.
What can you look forward to as our packaging transitions? Everything we’ve been hearing in feedback from customers like you! Expect an improved sustainability profile, with nearly 20% lighter paperboard, curbside recyclability, and more compact dimensions to fit in small spaces even easier. Our redesign also includes brighter more recognizable colors, clearer printing, and improved text placement for better on shelf readability. We even added usage instructions directly to our boxes - no more second guessing the what, where, and when in your cleaning routine!
We’ve worked hard on our updated packaging and know if you’re reading this, you were looking forward to receiving it. We can assure you within the coming weeks all packaging will be transitioned, meaning depending on your next order date, future shipments should include our new and improved boxes. If you have any feedback or questions, we want to hear them! Just send us a message at [email protected] - we’re happy to help however you need.
Dropps does not have a gluten-free certification. We do not intentionally add gluten-based ingredients to our formulas, with the exception of our 4-in-1 Plus Oxi Laundry Detergent, which contains a wheat-derived ingredient.
While this ingredient is not a food ingredient and is commonly used in cleaning products, individual sensitivity varies, and customers with celiac disease, wheat allergy, or extreme gluten sensitivity may prefer to avoid this product. All other Dropps laundry and dish detergents do not intentionally include gluten-based ingredients.
These days greenwashing and fluffy jargon aimed at making products feel more sustainable is behind every ad you see. Fortunately, we’re not about ambiguous claims or smoke and mirrors. We’ve sought and achieved USDA Biobased Certification for our formulas to ensure you not only feel good about using Dropps, but are actually doing good every time you clean what matters!
What qualifies Dropps products as USDA Biobased Certified? Certification requires that at least 25% of our certified formulations come from renewable or plant-based materials, but we’ve done even more. We’re proud to say all Dropps Laundry Detergents, Oxi Booster, and Dishwasher Detergents are now between 55%-81% biobased, and we will continue striving for the highest biobased content possible in current and new products!
Our goal to seek this certification came from planet (and laundry) lovers just like you, and your feedback will continue to hold an invaluable place in our commitment to creating sustainable and efficacious products. If you have any questions, comments, concerns, or further feedback about this certification or any changes you notice in your cleaning routine, send them along to [email protected] - we would love to hear from you!
Our Laundry Pods, Unscented and Sensitive Skin Laundry Pods, Unscented may sound similar, but the following differences should be taken into account when evaluating which product is right for you!
Laundry Pods, Unscented contain extra stain and odor fighting enzymes.
Sensitive Skin Laundry Pods, Unscented is our enzyme-free, dermatologist tested formula that has been clinically-proven to be non-irritating and is best suited for those with, well, sensitive skin!
If you have any questions or concerns about which product is right for you, we recommend reviewing these ingredients lists with your dermatologist or primary care physician, but feel free to send us a message at [email protected] with any questions or concerns!
Some items aren’t recommended for dishwasher cleaning, no matter the detergent, due to how dishwashers can affect them. While we can’t list everything, here are some common items that are best hand-washed and why:
Cast iron cookware: Dishwashers can strip the seasoning and cause rust.
Wooden utensils and cutting boards: Prolonged exposure to water and heat can cause wood to crack and warp.
Copper and aluminum cookware: These metals can discolor or corrode in a dishwasher’s high heat and detergent environment.
Non-stick pans: The dishwasher can damage the non-stick coating, reducing its lifespan.
Sharp knives: Dishwasher detergent and the high heat can dull blades.
Fine china and delicate glassware: High heat and powerful water jets can chip or crack delicate items.
Always check the care instructions for any item before placing it in the dishwasher. If you have any questions, feel free to reach out at [email protected], and we’d be happy to help!
Dropps Oxi Booster is a chlorine-free bleach alternative that combines oxygen power with a specialized enzyme blend to effectively brighten whites and remove tough stains, making it ideal for items like dirty socks, your favorite white tee, athletic wear, and even heavily used items like stained kitchen towels and bedding. The oxygen-based formula breaks down stains naturally, while the enzymes target specific grime for a deeper clean, all without the harshness of traditional bleach.
For the best results, always use Dropps Oxi Booster on colorfast fabrics only, following the garment care instructions and washing in the warmest water recommended on the label to help activate the oxygen power. Do not use on wool, wool-blends, silk, silk-blends, leather, or fabrics labeled ‘dry clean only.’
Absolutely! Both Dropps Laundry Detergent and Dishwasher Detergent are designed to work effectively in cold water. Using cold water for laundry can help save energy and reduce your carbon footprint. In fact, according to the U.S. Department of Energy, heating water accounts for about 90% of the energy used in a washing machine. By washing in cold water, you can significantly lower energy consumption while still achieving powerful cleaning results with Dropps.
For dishwashing, using cold water can also save energy while still effectively breaking down food particles and leaving your dishes spotless. Dropps’ formulations are designed to perform in all water temperatures, making cold water an eco-friendly and efficient choice.
Yes! Dropps Laundry Pods, including Laundry Detergents, Fabric Softeners, and Oxi Booster Pods are HE (high efficiency) machine compatible!
If you’ve noticed your Dropps pods look a little smaller these days, you’re not going crazy! We want to assure you that our pods have not changed in weight or performance, and while they may look a bit different due to a tighter, more compact form from our new manufacturing partner, each pod still contains the same 9g of powerful cleaning ingredients as before. We’re committed to providing the same high-quality, effective clean you’ve always trusted!
Odor Eraser a laundry additive, and should be used in tandem with the laundry detergent of your choice (we hope that’s Dropps)!
Our Odor Eraser is a specialized laundry additive made to target and eliminate tough, set-in odors at the source. While our detergents clean and fight everyday smells—and Oxi Booster brightens, whitens, and tackles stains—Odor Eraser is focused purely on deep odor removal. It works alongside your regular detergent and Oxi Booster to leave laundry fresh and truly clean.
Policies
General Return Policy
At Dropps, we put our sustainability mission into action right down to our crazy clean quality guarantee. We love our products and we are sure you will too! If for some reason, you have had a poor experience, please let us know what went wrong. With sustainability in mind, we will always offer a resolution that takes our planet and your needs into account!
If we are unable to provide the right suggestions or remedies, let us know and we will help initiate a return for eligible orders.
Conditions
- Requests for refunds will only be reviewed if received within 30 days of the order being delivered.
- Returned products must be in their original, unopened packaging to be eligible for a return/refund. Products that are no longer sealed within their original outer shipping box will not be eligible for a return.
- Please do not refuse a shipment upon delivery. Refused shipments will not be eligible for refunds.
- Our team reserves the right to refuse resolutions that are deemed an abuse of policy or do not adhere to our CX charter.
- If this is your first order with us, please refer to our Risk-Free Trial FAQ page.
- We are unable to cover the cost of return or original shipping, Orders will be refunded within 48 hours of being processed by our warehouse.
- Please note that subscribers who have marked Dropps emails as spam and therefore are not able to receive reminder emails are excluded from our refund and return policy.
You may have heard about and felt the impact of the soaring cost of shipping these days. Dropps is unfortunately no exception. We have been hard at work to absorb these increased rates without raising our own prices or our free shipping minimum of $35. However, we’ve had to change our shipping fee structure, which may impact you positively, require some adjustments to your subscriptions or orders, or may not impact you at all!
Beginning 3/6/2025 all orders over $35 before taxes and after discounts will continue to receive free shipping. Orders under $35 will incur a $10 shipping fee. If you have concerns over these fees, we have the remedy! You can add a new product to your order or subscription to get it over the $35 threshold, or if you are a subscriber with multiple subscriptions currently set to ship separately, you can sync them to the same dates to ensure they ship together, which more often than not will get an order over $35!
Our Fulfillment Center optimizes carrier selection daily from amongst a variety of suppliers (USPS, FedEx, UPS, OnTrac) based on shipping location, fastest delivery time and cost.
All orders must be cancelled prior to their scheduled ship date. We send reminder emails 4 days before shipping every order - please do not mark emails from Dropps as spam, and make sure you have [email protected] whitelisted so our emails don't end up in spam and you get timely notifications. While we understand emails can get lost, we are unable to cancel or edit orders regardless of fulfillment status once they have been processed.
Canceling a One Time Purchase order
Once an order has been processed we unfortunately are not able to edit or cancel the order. Please be sure to double check the products and details of your order prior to submitting it.
Canceling a Subscription plan
If you need to cancel your subscription before the ship date of the scheduled next order, please follow the following steps:
1. Sign into your account here
2. Go to Subscriptions page
3. Next to the relevant subscription click on "Edit".
4. Scroll to the bottom of the pop-up side panel and click "cancel subscription"
Cancellations done in this way are only applicable on future subscription orders. They do not apply if you are trying to cancel an order on its ship date.
We frequently run promotions for all kinds of reasons, most of which require a code. Here are a few things to keep in mind when using a Dropps discount:
- Only one discount code may be used per order. (this includes referral, promotional, and partner codes). Codes cannot be used for a combined discount, unless the code clearly indicated it can be stacked.
- Discounts and promotions are not applicable to bulk or wholesale products.
- If you forget to use a code on your order, be sure to contact us within 48 hours of your purchase - we’re happy to take care of the adjustment retroactively, but are unable to do so beyond this window of time.
- Discount codes will apply to one transaction only, unless stated otherwise. If an already used discount stays visible on your subscription beyond its initial use, this will not apply a second time. You can contact us at [email protected] for confirmation, if you are unsure either way!
- If you are having trouble getting a code applied to your order, please contact our support team prior to placing your order. We are unable to honor invalid or expired discounts that were unsuccessfully applied to a processed order. We are happy to confirm a code’s expiration date and terms if any application issues arise.
Love getting a good deal? So do we! Subscribe to text alerts and our email list to stay up to date on all of our promotions.
Thanks so much for trying us out. Dropps products are highly reviewed for a reason. People love us! We know buying online can feel like a gamble, especially when it comes to new smells and difficult stains. Brick and mortar stores allow you to uncap a bottle, breathe deep, and make an easy decision on the spot, but smelling through a screen is just not possible (yet). That's why we've made giving us a spin easy with a 30 day, risk-free trial on your first purchase - consider it our smell test!
From the date of your order's arrival, take your time to wash, dry, soak, and smell the Dropps experience. Should you decide we aren't right for you, contact our customer support team to let us know how it’s going, and if you’re not satisfied we will provide you with a full refund!
Rules and Exclusions
*Please note that trial terms are valid only on your first purchase of products in a new category* Subsequent purchases are covered by our general terms and conditions. Our service team is always here to help and we will do everything possible to make sure you always have an experience you can believe in! Requests for refunds will only be entertained if received within 30 days of the order being delivered and our team reserves the right to refuse refunds deemed an abuse of policy or do not adhere to our CX Charter. Note that bulk orders and promotional bundles are not covered by our trial terms. Risk Free Trial policy is only applicable to one 64 count box per product. Please do not refuse a shipment upon delivery. Refused shipments will not be eligible for refunds.
Making a difference is important to all of us at Dropps.
We receive many requests to donate to worthy organizations. Requests are reviewed monthly so please allow at least 60 days prior to an event to allow processing time. We are only able to fulfill a limited number of requests. While we would like to honor all requests, we give preference to groups that are in alignment with our Company's mission and core values.
Requests are limited to small gift bags and we do not donate money or gift certificates.
Are you hosting a fundraiser or community event and are interested in an Dropps product donation? Please email us at [email protected] with information about your organization or event. Include the following:
- What State is your organization located in? (out of state requests will not receive any response unless a bag is being fulfilled)
- When do you need the donation by? (Donations occurring less than 8 weeks in advance will not be able to be fulfilled)
- Organization Name
- Federal 501(3)(c) Non Profit #
- Contact Name
- Ship to Address (no PO Boxes)
- Briefly explain how the gift bag will be used to support your organization
If your request is a fit for our mission and our calendar, we will be in touch within two weeks.
Account Management
We try to make it as easy as possible to adjust your subscriptions. Here's how!
2. Select "Subscriptions" in the dropdown menu.
3. Click "Send now" to send your next shipment immediately, "REschedule" to pick a date that will work best for your next shipment, or next to the Subscription Item (or "Skip" if you just want to skip your next order").
4. If choosing a custom next ship date, select "Reschedule" and then select "Choose a specific date" and save changes.
5. Once a change has been made and saved, be sure to refresh your browser window to ensure any changes made have taken. If you have any questions or would like further adjustments or validation of changes made, reach out to us at [email protected]!
If you haven't already reached out to us to help with any trouble you may be experiencing, please do! For those who are ready to cancel, we try to make it as easy as possible to edit your wash plan.
You can cancel or modify your subscription by following these steps:
1. Log into your Account
2. Choose "Subscriptions" on the dropdown menu.
3. Click "Subscriptions" on the menu on the ride panel of the susbcription page.
4. Select "edit" under the subscription you would like to cancel.
5. Select "cancel" under the susbcription.
6. Let us know any other reason you are choosing to cancel (or don't - again, this part is optional).
7. Wait for the following cancellation confirmation page to appear. If you do not make it to the confirmation page, your order has not been successfully cancelled. Please refresh your subscription tab to ensure this is complete!
Please note, editing and cancelling one subscription will not cancel all subscriptions. Subscription adjustments and cancellations must be done on each individual subscription. If you need any assistance in this process, just send us a message at [email protected] - we're here to help!
Moved or just need to add a new friend or family member to your account? Follow these steps:
2. Click "Subscriptions" in the dropdown menu.
3. Click "Edit" next to the address on the subscription you would like to have shipped to a new address.
4. In the "Edit your address" window that pops up, input your new address, and select "Save changes".
Please note, once an order has been processed the address cannot be changed. If you need your address changed after an order has processed, you can contact the carrier for a delivery change request. Be sure to refresh and confirm your changes have taken, or reach out to us at [email protected] to make confirm changes have been saved!
Need an order sooner than your next ship date? Follow these steps:
2. Select "Subscriptions" in the dropdown menu.
3. Select "Send Now" above the subscription you want to process immediately.
4. Select "Send order now" on the pop-up window that will appear to confirm your order!
Want to add a one-time or subscription product to your subscriptions? Follow these steps:
2. Select the "Subscriptions" tab from the dropdown menu.
3. Select "Edit" below the subscription you'd like to swap.
4. Select "Swap this for a different product".
5. Click "Swap" under the product you would like to begin receiving.
6. Confirm the date, frequency, product, and size of the new product subscription match your needs, than confirm the swap by clicking "Swap Product'
If you need any assistance with this process, just send us a message at [email protected] - we're here to help!
Want to apply a promotion or discount code to an active subscription? Follow these steps:
2. Click the "Subscriptions" in the dropdown menu.
3. Click the "Add discount" button under your subscription.
4. Add your code to the pop-up window that appears and click "Apply discount code" to save.
Be sure to refresh your browser to ensure the code takes and successfully applies to your next shipment!
Want to get over our shipping fee threshold by syncing your subscriptions together? Follow these steps:
1. Log into your account.
2. Click on the "Subscriptions" tab on the dropdown menu.
3. Note any subscription with different ship dates that these two subscriptions have different ship dates. Select the "Reschedule" button next to any subscription and modify the next ship date to be the same as the others.
Be sure to refresh your browser to confirm all subscriptions are now on the same frequency and have the same next ship date.
Want to keep your subscriptions processing smoothly? Update your payment method on file by following these steps:
2. Select the "Subscriptions" tab on the dropdown menu.
3.Select the "Edit" button next to the existing payment method under any subscription.
4. You will be able to add a new payment method, or toggle to an already input payment method, in the pop up that appears.
5. Confirm the change by selecting "Update payment method"
Be sure to refresh your browser to ensure any changes have saved.
Thanks for sharing Dropps with friends! To gift a wash plan subscription to a friend you'll just need to select the product on www.dropps.com, add it to your shopping cart, and enter your friend or family member's shipping address at checkout.
Please note that your account will be responsible for all ongoing wash plan charges and account updates.
Let us know if you have additional questions at [email protected]!
Passwords can be reset by logging out of your account, navigating to the login page, and selecting the "reset password" button. This will send you an email to confirm your new password, allowing you to login as usual!
If you still have any trouble accessing your account or resetting your password, send us a message at [email protected] and we will help!
If you're having trouble with an order, account management, or even getting a tough stain out, our support team is available via live chat, SMS, and email Monday through Friday from 9am to 5pm ET. Outside of these hours you can utilize our chat widget to get routed to quick answers to most questions, or submit an email for a follow up during our hours of operation!
While Dropps does offer phone support, we are unable to take inbound calls and instead invite you to give us a ring at +1 800-355-9274 to leave a voicemail with the details of your inquiry. We will be sure to give you a call back or take care of any requests made as quickly as possible!
Please note, we respond to inquiries from oldest to newest and submitting multiple inquiries for the same issue will result in your original message being pushed further out. All inquiries are responded to, so only one submission through one channel is necessary. Thank you for understanding!
To update you email address follow these steps:
1. Click the chat widget on the bottom righthand side of your screen when logged in.
2. Click "I'd like to manage my subscription".
3. Make sure you are logged in through the chat widget, and select a past order associated with a still active subscription.
4. Select "Update email address" when prompted to select what you want to change, and input your new email.
Data deletion requests can be submitted through this link.
Partnerships and PR
We’d love to hear about your partnership ideas or media inquiries! Here’s how to get in touch with the right team:
Brand Partnerships: [email protected]
Media & Press Inquiries: [email protected]
Idea Submissions: Read our policy
While our customer experience team can direct inquiries to the appropriate department, they are unable to provide updates on the status of applications or outreach sent to our PR or Partnership teams. We look forward to hearing from you!
We’re always excited to collaborate with influencers who share our passion for powerful, clean formulas and a commitment to doing the right thing—whether it’s being B Corp certified or Leaping Bunny certified. Our focus is on delivering highly effective cleaning solutions that you and your audience can trust.
You can work with Dropps as either an affiliate or a content creator. Through our Affiliate Program, you’ll gain access to exclusive offers for you and your followers. As a content creator, you’ll have the opportunity to collaborate with us on sponsored content, giveaways, or custom campaigns.
If you're interested, reach out to [email protected] to apply, and let’s explore how we can work together. We look forward to hearing from you!