We make it easy to adjust your subscription whenever your schedule changes. Here's how:

1. Log in to your account.
2. Select Subscriptions from the dropdown menu.
3. If your subscription is active, click Edit. From here, you can:
   • Reschedule your next shipment
   • Skip your next shipment
   • Adjust your frequency
4. If your subscription is inactive and you'd like to start it back up, simply click Reactivate.

You can also get a quick view of upcoming orders by clicking Future Orders, where you can edit or skip any shipment directly.

Questions, or need help confirming a change went through? Reach out to us at [email protected].

You can cancel anytime directly from your account. Here's how:

1. Log in to your account.
2. Select Subscriptions from the dropdown menu.
3. Click Edit on your active subscription.
4. Click Cancel Subscription.

Questions, or need a hand before you go? Reach out to us at [email protected].

There are two ways to update an address, depending on what you need:

To change the address on an upcoming order:

1. Log in to your account.
2. Select Subscriptions from the dropdown menu.
3. Click Future Orders.
4. Select your upcoming shipment.
5. Update the delivery address and save your changes.

To add or manage saved addresses:

1. Log in to your account.
2. Go to your Profile.
3. Add, edit, or remove saved addresses from there.

Questions, or need a hand? Reach out to us at [email protected].

No problem, you can send your upcoming order right away. Here's how:

If you have one subscription:

1. Log in to your account.
2. Go to Next Order.
3. Click Send Now.

If you have multiple subscriptions:

1. Log in to your account.
2. Select Subscriptions from the dropdown menu.
3. Click Edit on the active subscription you want to send early.
4. Reschedule your next ship date.

Questions, or need a hand? Reach out to us at [email protected].

You can switch out a product on an active subscription anytime. Here's how:

1. Log in to your account.
2. Select Subscriptions from the dropdown menu.
3. Click Edit on your active subscription.
4. Click Swap for a Different Product.

Questions, or need a hand? Reach out to us at [email protected].

Before applying a code, double check the offer details, not all discounts are valid on active subscriptions, so it's worth confirming the fine print first.

To apply a valid code:

1. Log in to your account.
2. Go to Next Order.
3. Click Add Discount.
4. Enter your code and save your changes.

Questions, or need a hand? Reach out to us at [email protected].

If you have multiple subscriptions shipping separately, you can combine them into one so everything arrives together. Here's how:

1. Log in to your account.
2. Select Subscriptions from the dropdown menu.
3. Delete the subscription you want to consolidate.
4. Go to your active subscription and add the item you just removed.

Consolidating your subscriptions means fewer shipments, which helps save on both shipping costs and emissions.

Questions, or need a hand? Reach out to us at [email protected].

You can manage your payment methods anytime from your account. Here's how:

1. Log in to your account.
2. Go to Your Payment Methods.
3. From here, you can:
   • Add a new payment method
   • Remove an existing payment method
   • Edit an existing payment method

Questions, or need a hand? Reach out to us at [email protected].

Thanks for sharing Dropps with the people you love! To gift a subscription:

1. Select the product you'd like to gift on dropps.com.
2. Add it to your cart.
3. Enter your friend or family member's shipping address at checkout.

Please note that your account will remain responsible for all ongoing subscription charges and account updates, even though it ships to someone else.

Questions? Reach out to us at [email protected].

You can reset your password directly from the login page:

1. Log out of your account, if you're currently logged in.
2. Go to the login page.
3. Click Reset Password.
4. Check your email for a link to confirm your new password, then log in as usual.

Still having trouble accessing your account? Send us a message at [email protected] and we'll help.

Whether you're troubleshooting an order, managing your account, or need help getting out a tough stain, our support team is here to help. You can reach us via live chat, SMS, or email, Monday through Friday, 9am to 5pm ET.

Outside of business hours, our chat widget can route you to quick answers for most common questions, or you can submit an email and we'll follow up during our next business day.

Phone support: We're unable to take inbound calls, but you're welcome to call +1 800-355-9274 and leave a voicemail with your inquiry. We'll call you back or take care of your request as soon as possible.

A quick note on response times: We respond to inquiries in the order they're received. Submitting multiple messages about the same issue moves your original message further back in the queue, so one submission through one channel is all you need. We respond to every inquiry, we appreciate your patience while we work through them in order.

You can update the email address on your account anytime. Here's how:

1. Log in to your account.
2. Go to your Profile.
3. Click Edit Profile.
4. Update your email and save your changes.

Questions, or need a hand? Reach out to us at [email protected].

We respect your right to control your personal information, including requesting that we delete it. If you'd like to submit a data deletion request, you can do so through this link.

We'd love to hear it! Here's who to reach out to, depending on what you have in mind:

• Brand Partnerships: [email protected]
• Media & Press Inquiries: [email protected]

Our customer experience team can point you to the right department, but they aren't able to share status updates on applications or outreach already sent to PR or Partnerships. We look forward to connecting.

We love partnering with creators who bring their own mess-to-clean moments to life and share our commitment to doing the right thing, from our B Corp certification to being Leaping Bunny Certified. Whatever the mess, we're focused on delivering cleaning solutions that actually work, so you can recommend them to your audience with confidence.

There are two ways to work with Dropps. Apply to our Affiliate Program for exclusive offers you can share with your followers, or partner with us as a content creator on sponsored content, giveaways, or custom campaigns.

Have questions or want to talk custom content? Email us at [email protected] and let's talk about working together.

We're proud to manufacture close to home and work with skilled partners around the world for specialty items:

• Pods (laundry, dishwasher, and boosters): Manufactured in the USA
• Swedish Dishcloths: Made in Sweden
• Wool Dryer Balls: Handmade in Nepal

Questions about a specific product? Reach out to us at [email protected].

Yes! Our commitment to a healthier planet extends to the animals that inhabit it. Every Dropps product is vegan, with the exception of our Wool Dryer Balls, which are made from natural wool.

We're also proud to be Leaping Bunny Certified, meaning every Dropps product is cruelty-free and never tested on animals.

If you're looking for a product you've purchased in the past and can't find it on our site, it's possible it's been discontinued. We regularly evaluate our product lineup, and not every item stays available long-term.

Not sure if a specific product is still available? Reach out to us at [email protected] and we'll let you know, and we'd love to hear any feedback or requests you have, we're always collecting input from customers like you to help guide future decisions.

Yes, our pods use a thin PVOH (polyvinyl alcohol) film that dissolves completely when it hits water. Here's what that means:

• PVOH is a water-soluble polymer made from the same three atoms found in table sugar (carbon, hydrogen, and oxygen).
• Once it contacts water, it dissolves fully, it doesn't break into fragments or persist as a solid.
• Because it dissolves rather than remaining a solid particle, it does not meet California's regulatory definition of a microplastic.
• Detergent-grade PVOH passes OECD 301 biodegradability testing and is listed on the EPA's CleanGredients database of Safer Choice-approved ingredients.

Want the full picture, including the science, third-party sources, and how PVOH compares across everyday products like eye drops and vitamin capsules? Read our complete breakdown: Are Pods Plastic?

Yes! Dropps is Leaping Bunny Certified, meaning none of our products are tested on animals at any stage of development.

Look for the bunny logo to know you're choosing a cruelty-free product. Learn more at Leaping Bunny.

Our goal is to formulate products that work well in greywater systems. That said, greywater regulations vary by location, so we recommend checking your local guidelines before using Dropps in your system.

Have a greywater system and want to share what's worked for you? We'd love to hear about it, send us a message at [email protected] to let us know about your experience.

We design all our products with the safety of your home, family, and the environment in mind. While there isn't a single industry certification for septic safety, we've conducted product-specific testing on our Laundry Detergents, Dishwasher Detergents, and Oxi Booster to confirm they're septic safe.

Questions about a specific product not listed here? Reach out to us at [email protected].

Dropps products come in curbside recyclable paperboard, instead of plastic jugs, tubs, and pouches that can break down into microplastics in our oceans and waterways. 

We chose recyclable paperboard over industrially compostable packaging on purpose. Industrially compostable packaging can look and feel just like recyclable material, but it requires specialized facilities that aren't widely available or accessible to most people. Without access to those facilities, compostable packaging often ends up in a landfill anyway, where it won't break down as intended. Recyclable paperboard works with the infrastructure most people already have.

Paperboard also simply recycles better: the recycling rate for paper-based packaging is 68%, compared to just 9% for plastic packaging.*

Look for the How2Recycle symbol on our packaging to make recycling easy.

*Source: A Roadmap for Sustainable Packaging in Consumer Goods, Bain & Company

Yes! Dropps products are formulated to deliver excellent results in both hard and soft water.

The main difference comes down to mineral content. Hard water has higher levels of minerals like calcium and magnesium, which can make it harder for detergent to lather. Soft water has fewer minerals, so detergent dissolves more easily and produces more lather. Either way, Dropps is designed to work well.

Not sure which one you have? A few signs can help you tell:

• Hard water: Detergent doesn't lather easily, and you may notice residue on dishes, clothes, or in your sink and shower.
• Soft water: Detergent lathers more, and things tend to feel cleaner with fewer spots.

You can also use a home water test kit or check with your local water provider for an exact hardness reading.

If you notice detergent residue on your clothes, it's easy to fix, and usually easy to prevent once you know the cause.

What causes residue:

• Overloading the washer: A packed load restricts water flow, so the pod may not fully dissolve or the detergent may not rinse out completely.
• Short or cold cycles: Pods need enough time and warm water to dissolve fully. Very short cycles can leave the pod partially dissolved.
• Low water flow or water level: If your machine uses a low water setting, or if hard water minerals interfere with dissolving, residue can build up.
• Placement in the drum: Pods dissolve best when placed directly in the drum before adding clothes, not in a dispenser drawer or buried under a full load.

How to remove existing residue:

1. Soak the item in warm to hot water. If the residue has dried, let it soak until it softens or dissolves, this may take longer for set-in residue.
2. Rewash the item on a warm or hot setting, and check that the residue is gone before drying.

To help prevent it going forward: avoid overloading your washer and place the pod directly in the drum before adding clothes.

Yes! Dropps laundry products are designed to be low-sudsing, so seeing little to no suds is completely normal, not a sign that something's wrong.

Low-sudsing formulas are ideal for high-efficiency (HE) machines, which use less water and can be disrupted by excess bubbles. They also work well in all washer types. In fact, too many suds can actually interfere with cleaning, especially in HE machines or soft water, where excess bubbles can leave detergent residue behind instead of rinsing cleanly away.

Even without visible suds, your Dropps pod is working hard to clean your laundry, in any type of washer.

Add one Fabric Softener Pod to the washing machine drum alongside your detergent, before adding your clothes. Do not put pods in the dispenser drawer.

A few things to keep in mind:

• Fabric Softener Pods work in the main wash cycle, not the rinse cycle, so add it at the same time as your detergent.
• Store pods in a dry place, out of reach of children and pets.
• Don't unwrap, puncture, or pull apart pods that are stuck together.
• Keep the container closed when not in use.

Place one Dropps Dishwasher Pod in the main dispenser of your dishwasher and close the dispenser door. Load your dishes, close the dishwasher door, and start your cycle.

A few things to keep in mind:

• Always handle the pod with dry hands.
• Don't unwrap, puncture, or pull apart stuck-together pods.
• Make sure all items are dishwasher safe before starting your cycle.
• Keep the container closed when not in use.

Absolutely! Dropps offers two great options depending on your baby's stage and skin sensitivity.

Laundry Pods, Unscented contain stain-fighting enzymes, which help break down organic material like proteins and starches, common in stains once solid foods are introduced. This makes them a good fit for older babies or when stains become tougher to manage.

Sensitive Skin Laundry Pods, Unscented are enzyme-free, making them a gentler choice for younger babies, newborns, or babies with sensitive or reactive skin. Since enzymes are formulated to break down organic matter, some parents prefer to avoid them on diapers that sit close to skin for extended periods, especially early on.

Both formulas are hypoallergenic, free of fragrances and dyes, and dermatologist tested to be gentle on sensitive skin. They've also earned the National Eczema Association Seal of Acceptance™ and the National Psoriasis Foundation Seal of Recognition, so you can trust they'll keep your cloth diapers clean while being kind to your baby's skin.

Yes, our laundry and dishwasher products have a shelf life of 2 years when stored properly. To maintain their effectiveness, store them in a cool, dry place with the packaging securely closed, and keep out of reach of children and pets.

Dropps Laundry Detergents have a neutral pH. This matters because a neutral pH breaks down oils, dirt, and stains effectively without damaging fabrics or irritating skin.

If a detergent is too acidic, it may struggle to clean effectively, leaving stains and oils behind. If it's too basic, it can be harsh on fabrics, wearing them out faster, and may irritate sensitive skin. A neutral pH strikes the right balance between cleaning power and fabric care.

In the laundry: Add one Oxi Booster Pod along with your detergent directly into the washing machine drum, before adding your laundry. Do not add the pod to the dispenser drawer.

On carpets, rugs, or upholstery: Dissolve one pod in half a gallon of cold water. Apply the solution to saturate the stain, let it sit for 1 to 5 minutes, then blot with a white towel, repeating until the stain is gone. Rinse with cold water and blot dry.

On hard surfaces: Dissolve one pod in a gallon of cold water. Apply with a towel, sponge, or scrubbing brush. Let sit for 5 to 30 minutes, then rinse clean with cold water and dry thoroughly.

A few things to keep in mind:

• Safe on colorfast fabrics only, avoid using on wool, silk, leather, or anything labeled dry-clean only.
• Always follow the garment care label, and wash in the warmest water it recommends.
• Handle pods with dry hands, and don't unwrap, puncture, or pull apart stuck-together pods.
• For best results, avoid overloading your washing machine.
• Store in a dry place, out of reach of children and pets.

Add one Laundry Pod directly into the washing machine drum before adding your clothes. Do not add the pod to the dispenser drawer.

A few things to keep in mind:

• Always handle the pod with dry hands.
• Don't unwrap, puncture, or pull apart stuck-together pods.
• For best results, avoid overloading your washing machine.
• Store in a dry place, out of reach of children and pets.
• Compatible with all machine types, including HE and standard, and works across all water temperatures and cycles.

Dropps pods contain enzymes and surfactants that aren't intended to be handled outside the pod, in their undiluted form. The liquid inside can be harmful if it gets into eyes, the mouth, or is swallowed. Always follow proper storage, handling, and usage instructions, including keeping products out of reach of children and pets.

Our team is here to help however we can, but we're not able to evaluate medical situations or provide medical advice. If you're unsure whether medical attention is needed, please follow this guidance:

• Eye contact: Immediately flush with water and/or saline solution for as long as possible, and seek immediate medical attention.
• Ingestion (human): Call Poison Control at 1-800-222-1222 and seek immediate medical attention. Ingredient lists and safety data sheets (MSDS) are available on each product page under "See All Ingredients."
• Ingestion (pet): Refer to the ingredients list on the product page, contact the ASPCA Animal Poison Control Center at 888-426-4435, and seek immediate veterinary care.

Dropps doesn't hold a gluten-free certification. We don't intentionally add gluten-based ingredients to our formulas, with one exception: our 4-in-1 Plus Oxi Laundry Detergent, which contains a wheat-derived ingredient.

This ingredient isn't a food ingredient and is commonly used in cleaning products, but individual sensitivity varies. If you have celiac disease, a wheat allergy, or extreme gluten sensitivity, you may want to avoid this specific product.

All other Dropps laundry and dishwasher detergents do not intentionally include gluten-based ingredients.

USDA Biobased Certification means a product's formula has been independently verified to contain a specific percentage of renewable or plant-based materials, rather than relying on a vague sustainability claim. It's one of the ways we back up what we say with a real, third-party standard.

To qualify, a certified formula must contain at least 25% renewable or plant-based materials. We've gone well beyond that minimum: all Dropps Laundry Detergents, Oxi Booster, and Dishwasher Detergents are certified between 55% and 81% biobased, and we're continuing to push that number higher across current and new products.

Have questions about this certification, or noticed a change in your cleaning routine? Reach out to us at [email protected], we'd love to hear from you.

Our Laundry Pods, Unscented and Sensitive Skin Laundry Pods, Unscented may sound similar, but the following differences should be taken into account when evaluating which product is right for you!

Laundry Pods, Unscented contain extra stain and odor fighting enzymes.

Sensitive Skin Laundry Pods, Unscented is our enzyme-free, dermatologist tested formula that has been clinically-proven to be non-irritating and is best suited for those with, well, sensitive skin! 

If you have any questions or concerns about which product is right for you, we recommend reviewing these ingredients lists with your dermatologist or primary care physician, but feel free to send us a message at [email protected] with any questions or concerns!

Some items aren't recommended for dishwasher cleaning at all, regardless of detergent, due to how dishwashers affect them. While we can't list everything, here are some common items best hand-washed, and why:

• Cast iron cookware: Dishwashers can strip the seasoning and cause rust.
• Wooden utensils and cutting boards: Prolonged exposure to water and heat can cause wood to crack and warp.
• Copper and aluminum cookware: These metals can discolor or corrode in a dishwasher's high heat and detergent environment.
• Non-stick pans: The dishwasher can damage the non-stick coating, reducing its lifespan.
• Sharp knives: Dishwasher detergent and high heat can dull blades.
• Fine china and delicate glassware: High heat and powerful water jets can chip or crack delicate items.
• Plastic items not labeled dishwasher-safe: Lower-quality or thin plastics can warp under high heat.
• Items with decorative metallic trim or paint: Gold rims, painted patterns, and similar finishes can fade, tarnish, or flake off over repeated washes.

Always check the care instructions for any item before placing it in the dishwasher. Everything else, everyday dishes, glasses, and cookware labeled dishwasher-safe, cleans perfectly well with Dropps.

Questions? Reach out to us at [email protected], we'd be happy to help.

Dropps Oxi Booster is a chlorine-free bleach alternative that fights stains, whitens whites, brightens colors, and fixes dulling on everyday fabrics.

It's safe on colorfast fabrics only. Always check the garment care label first, and wash in the warmest water it recommends to help the oxygen power activate fully.

Do not use Oxi Booster on:

• Wool or wool-blends
• Silk or silk-blends
• Leather
• Anything labeled "dry clean only"

Where it really shines:

• Whites and brights: Great for keeping white t-shirts, sheets, and towels bright, and for reviving colors that have started to look dull.
• Tough, set-in stains: Add it alongside your detergent for stains like grass, wine, or blood on colorfast fabrics.
• Sweat and odor-prone items: Athletic wear, gym clothes, and workout towels benefit from the enzyme blend targeting odor-causing residue, not just visible dirt.
• Heavily used household items: Kitchen towels, cloth napkins, and bedding that see frequent use hold up well to regular Oxi Booster treatment.
• Spot treatment: Dissolve one pod in cold water to pretreat a stain directly before washing, useful for something like a stubborn collar stain or a stained napkin.

Absolutely! Both Dropps Laundry Detergent and Dishwasher Detergent are designed to work effectively in cold water, and there are a few real benefits to making the switch.

It saves energy. According to the U.S. Department of Energy, heating water accounts for about 90% of the energy used by a washing machine. Washing in cold water cuts that energy use significantly while still delivering a powerful clean with Dropps.

It saves money. Since heating water is the biggest energy draw in a wash cycle, washing cold directly lowers your utility bill over time, especially if you're doing several loads a week.

It's gentler on fabrics. Hot water can cause colors to fade, fibers to weaken, and some fabrics to shrink over repeated washes. Cold water helps clothes keep their color, shape, and lifespan longer.

The same applies to dishwashing: cold water saves energy while still effectively breaking down food particles and leaving dishes spotless. Dropps formulas are built to perform across all water temperatures, so choosing cold is an easy, effective option.

Yes! Dropps Laundry Pods are fully compatible with HE (high-efficiency) machines, along with standard, front-load, and top-load washers.

HE machines use less water and are sensitive to excess suds, which can affect performance and rinsing. Dropps pods dissolve completely and are formulated to be low-sudsing, so they clean effectively without leaving residue or interfering with how your HE machine runs.

For best results, place the pod directly in the drum before adding your clothes, rather than in the detergent dispenser drawer.

Odor Eraser is a laundry additive, so it's always used alongside your regular detergent, not on its own.

1. Add one Odor Eraser Pod along with your detergent directly into the washing machine drum, before adding your laundry.
2. Wash as usual.

A few things to keep in mind:

• Compatible with standard and HE machines, all water temperatures, and all wash cycles.
• Works alongside fragrance-free detergents too. It contains a small amount of fragrance technology to power the odor-neutralizing system, though it's not intended to leave laundry scented. If you're highly sensitive to fragrance, keep this in mind.
• You don't need it for every load, it's best for items that tend to hold onto odors, like gym clothes, towels, or pet bedding, where detergent alone doesn't fully clear the smell.

Dropps Odor Eraser is a highly specialized laundry additive built to do one thing exceptionally well: eliminate deep, set-in odors that regular detergent can't fully reach.

Everyday detergent is formulated to clean and manage typical, surface-level odors. But some smells, sweat trapped in synthetic activewear, musty towels, pet odors, mildew, work their way deep into fibers and stick around even after a normal wash. That's exactly the kind of odor Odor Eraser is designed to target and remove at the source, not just cover up.

We keep it as a separate, targeted product rather than building it into every detergent formula on purpose. Since you don't need this level of odor-fighting power for every load, folding it into your everyday detergent would mean paying for specialized technology you're not using most of the time. Instead, you can reach for it only when you actually need it.

Here's how it fits alongside what you're already using:

• Laundry Detergent cleans and handles everyday odors.
• Oxi Booster brightens, whitens, and lifts tough stains.
• Odor Eraser is the specialist for deep-set odors detergent alone doesn't fully clear.

You don't need it for every load, just for the items that tend to hold onto smell, gym clothes, towels, pet bedding, and similar. When you do use it, add it alongside your regular detergent (and Oxi Booster, if needed), it's designed to work with your routine, not replace it.

Shipping carriers vary in whether and how they handle forwarding, but we can only guarantee delivery to the shipping address we have on file.

If you're on a subscription, we send an email reminder before processing your order to confirm the shipping address and products. To make sure you don't miss it, check that Dropps emails aren't landing in your spam folder.

To update your address:

1. Log in to your account page.
2. Update your shipping address.

Address changes made through your account only apply to future orders. If you need to update the address on an order that's shipping today, email us at [email protected] with your full new address as soon as possible. We can't guarantee we'll catch it before it ships, but the sooner you reach out, the better our chances.

A note on forwarding costs: Shipping to the address on file is covered by your order's shipping fee. If your carrier forwards your package to a new address, they may require additional payment to complete that forwarding, depending on their policy. We're not able to cover forwarding fees, but we're glad to help update your address ahead of time to avoid the situation entirely.

Our warehouse is located in Cook County, IL (Franklin Park) and Illinois is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combination of state, county, city, and district tax rates.

Cook County / Franklin Park Sales Tax:
State: 6.25%
County: 2.75%
Municipal: 1%
Tax Policy: Do not tax Shipping & Handling

Please note, this tax is not added in addition to your local city taxes, and instead replaces those taxes with Cook County sales tax. 

For additional information regarding origin based sales tax:

Origin based sales tax quick-read

Our company headquarters is located in Philadelphia, PA and Pennsylvania is an origin-based sales tax state. In origin-based states, sales tax is collected based on where the seller (in this case Dropps) is located. That sales rate includes a combination of state, county, city, and district tax rates.

Philadelphia, PA Origin Based Sales Tax Rates:
State: 6%
County: 2%
Municipal: 0%
Tax Policy: Tax Shipping & Handling

Please note, this tax is not added in addition to your local city taxes, and instead replaces those taxes with Philadelphia sales tax. 

For additional information regarding origin based sales tax:

Origin based sales tax quick-read
TaxJar information regarding Origin Based Sales Tax in Pennsylvania 

If you're a retailer, gift shop, or business interested in carrying Dropps or buying in bulk, start by filling out our Wholesale Application. Our team reviews applications and will be in touch as soon as possible.

A couple of things to know before applying:

• Third-party marketplace sellers (Amazon, Walmart.com, and similar platforms) aren't eligible for our wholesale and bulk program.
• International wholesale isn't currently available, but you're welcome to apply. We'll keep your application on file in case that changes in the future.

We currently only ship within the United States and its territories.

If you have a friend or family member in the US, they may be able to receive your order and forward it to you. You can also look into independent freight forwarding services, which can receive a shipment on your behalf and arrange transportation to your region. Keep in mind that Dropps isn't able to assist with customs forms, documentation, or any additional fees involved in international shipping.

We'll make an announcement if international shipping becomes available. Thanks for your patience in the meantime.

Yes! Every Dropps order ships carbon neutral, and has since 2017.

We offset our shipping emissions through two partnerships:

Clearloop: We invest in solar field projects in some of the nation's most carbon-intensive power grids, including in Jackson, TN, and Bienville Parish, LA. These projects build new solar capacity that will provide clean energy for decades to come.

ClimatePartner: We also support verified climate projects around the world, including a clean drinking water initiative in Kasungu, Malawi, certified to the Gold Standard, one of the most rigorous international standards for verified emission reductions.

Together, these partnerships help us offset our shipping footprint while supporting clean energy access and climate resilience in communities that need it most.

We work hard to make a product that can hold up to cross-country shipping and storage in all kinds of conditions, but occasionally rough handling can still cause issues. We're sorry if your shipment arrived less than perfect!

Email us at [email protected] within 30 days of delivery with:

• A photo of the shipment or pods
• An estimate of how many pods are unusable
• Your order number, if you have it handy

We'll make it right.

We're sorry to hear you got the wrong item in your latest shipment, we make mistakes too, we're only human!

Reach out to us any of these ways and we'll get the correct item shipped out ASAP:

• Email: [email protected]
• Live chat: Monday through Friday, 9am to 5pm ET
• Phone: 800-355-9274

If your tracking shows delivered but you can't find your package, try these steps within 36 hours of the expected delivery time:

• Verify the shipping address on your order.
• Look for a notice of attempted delivery.
• Check around your delivery location, porches, side doors, mailrooms, and similar spots.
• Ask neighbors or others at the address if they accepted it on your behalf.
• Check your mailbox or any other mail location. Some packages travel through multiple carriers before final delivery.
• Give it up to 36 hours. In rare cases, tracking may show "delivered" before the package actually arrives.

Still can't find it after 36 hours? Email us at [email protected] and we'll help sort it out.

Thank you for your service! Yes, we ship to most APO/FPO/DPO addresses, though delivery times may vary.

Simply enter your military address in the shipping section during checkout, just like you would with any other order.

Yes, we ship to PO Boxes! Since PO Boxes can only receive mail through USPS, orders shipping to a PO Box will be delivered via USPS rather than other carriers.

If you purchased Dropps through a retailer other than dropps.com, like Amazon, Target, Walmart, or Thrive Market, we're not able to process a return or refund directly.

Please reach out to the original place of purchase, they'll be able to help with returns, refunds, or any other issue with that order. Questions about the product itself? We're happy to help at [email protected].

Add your desired products to your cart and select Checkout. On the checkout page, enter your code in the Discount code or gift card field and select Apply.

Before applying a code, double check the details, discount codes may have restrictions like an expiration date, minimum purchase amount, or eligible products, so it's worth confirming the fine print if your code doesn't seem to apply.

It depends on how you're ordering.

One-time purchases: Your card is charged immediately at checkout, and you'll receive an email confirmation right after your purchase is complete.

Subscription orders: Your card is charged early in the morning on the day your subscription renews and your order processes. You'll get a reminder email 4 days before renewal with your name, shipping address, order items, order total, and ship date.

You can modify or cancel your subscription order anytime before the ship date by logging into your account. If you need to make changes on the ship date itself, email us at [email protected] and we'll see what we can do.

A: We understand, switching laundry or dish detergent is a bigger decision than it seems, especially if you have sensitive skin or a household member with specific needs. It's natural to want to try before you commit.

We don't offer samples at this time, but we're confident you'll be happy with Dropps. Our formulas are developed with efficacy and gentleness in mind, backed by real testing and certifications, not just marketing claims.

If you're not sure which product is right for you, our Customer Experience team is happy to help you find the best fit, just reach out at [email protected].

And if it turns out Dropps isn't the right match once you try it, our Risk-Free Trial policy

Dropps offers two laundry pod formulas to fit different needs:

Laundry Pods

• Contains an enzyme blend to tackle everyday stains and odors.
• Available in a range of scents.
• Great for regular loads, from everyday clothing to workout gear.

Sensitive Skin Laundry Pods

• Free of enzymes, making it gentle on sensitive skin.
• Ideal for delicate fabrics like silk and cashmere.
• Clinically tested to be non-irritating, a great choice for allergies or skin sensitivities.
• Unscented only.

No matter your laundry needs, Dropps has a pod that fits. Questions? We're happy to help, just reach out at [email protected].

General Return Policy

 At Dropps, we put our sustainability mission into action right down to our crazy clean quality guarantee. We love our products and we are sure you will too! If for some reason, you have had a poor experience, please let us know what went wrong. With sustainability in mind, we will always offer a resolution that takes our planet and your needs into account!

If we are unable to provide the right suggestions or remedies, let us know and we will help initiate a return for eligible orders.

Conditions

• Requests for refunds will only be reviewed if received within 30 days of the order being delivered.
• Returned products must be in their original, unopened packaging to be eligible for a return/refund. Products that are no longer sealed within their original outer shipping box will not be eligible for a return.
• Please do not refuse a shipment upon delivery. Refused shipments will not be eligible for refunds.
• Our team reserves the right to refuse resolutions that are deemed an abuse of policy or do not adhere to our CX charter. 
• If this is your first order with us, please refer to our Risk-Free Trial FAQ page.
• We are unable to cover the cost of return or original shipping, Orders will be refunded within 48 hours of being processed by our warehouse.
• Please note that subscribers who have marked Dropps emails as spam and therefore are not able to receive reminder emails are excluded from our refund and return policy. 

You may have heard about and felt the impact of the soaring cost of shipping these days. Dropps is unfortunately no exception. We have been hard at work to absorb these increased rates without raising our own prices or our free shipping minimum of $35. However, we’ve had to change our shipping fee structure, which may impact you positively, require some adjustments to your subscriptions or orders, or may not impact you at all!

Beginning 3/6/2025 all orders over $35 before taxes and after discounts will continue to receive free shipping. Orders under $35 will incur a $10 shipping fee. If you have concerns over these fees, we have the remedy! You can add a new product to your order or subscription to get it over the $35 threshold, or if you are a subscriber with multiple subscriptions currently set to ship separately, you can sync them to the same dates to ensure they ship together, which more often than not will get an order over $35!

Our Fulfillment Center optimizes carrier selection daily from amongst a variety of suppliers (USPS, FedEx, UPS, OnTrac) based on shipping location, fastest delivery time and cost. 

All orders must be cancelled prior to their scheduled ship date. We send reminder emails 4 days before shipping every order - please do not mark emails from Dropps as spam, and make sure you have [email protected] whitelisted so our emails don't end up in spam and you get timely notifications. While we understand emails can get lost, we are unable to cancel or edit orders regardless of fulfillment status once they have been processed.

Canceling a One Time Purchase order

Once an order has been processed we unfortunately are not able to edit or cancel the order. Please be sure to double check the products and details of your order prior to submitting it. 

Canceling a Subscription plan

If you need to cancel your subscription before the ship date of the scheduled next order, please follow the following steps:

1. Sign into your account here 

2. Go to Subscriptions page 

3. Next to the relevant subscription click on "Edit".

4. Scroll to the bottom of the pop-up side panel and click "cancel subscription"

Cancellations done in this way are only applicable on future subscription orders. They do not apply if you are trying to cancel an order on its ship date. 

We frequently run promotions for all kinds of reasons, most of which require a code. Here are a few things to keep in mind when using a Dropps discount:

• Only one discount code may be used per order. (this includes referral, promotional, and partner codes). Codes cannot be used for a combined discount, unless the code clearly indicated it can be stacked.
• Discounts and promotions are not applicable to bulk or wholesale products. 
• If you forget to use a code on your order, be sure to contact us within 48 hours of your purchase - we’re happy to take care of the adjustment retroactively, but are unable to do so beyond this window of time.
• Discount codes will apply to one transaction only, unless stated otherwise. If an already used discount stays visible on your subscription beyond its initial use, this will not apply a second time. You can contact us at [email protected] for confirmation, if you are unsure either way!
• If you are having trouble getting a code applied to your order, please contact our support team prior to placing your order. We are unable to honor invalid or expired discounts that were unsuccessfully applied to a processed order. We are happy to confirm a code’s expiration date and terms if any application issues arise.

Love getting a good deal? So do we! Subscribe to text alerts and our email list to stay up to date on all of our promotions.

Thanks so much for trying us out. Dropps products are highly reviewed for a reason. People love us! We know buying online can feel like a gamble, especially when it comes to new smells and difficult stains. Brick and mortar stores allow you to uncap a bottle, breathe deep, and make an easy decision on the spot, but smelling through a screen is just not possible (yet). That's why we've made giving us a spin easy with a 30 day, risk-free trial on your first purchase - consider it our smell test!

From the date of your order's arrival, take your time to wash, dry, soak, and smell the Dropps experience. Should you decide we aren't right for you, contact our customer support team to let us know how it’s going, and if you’re not satisfied we will provide you with a full refund!

Rules and Exclusions 

*Please note that trial terms are valid only on your first purchase of products in a new category* Subsequent purchases are covered by our general terms and conditions. Our service team is always here to help and we will do everything possible to make sure you always have an experience you can believe in! Requests for refunds will only be entertained if received within 30 days of the order being delivered and our team reserves the right to refuse refunds deemed an abuse of policy or do not adhere to our CX Charter. Note that bulk orders and promotional bundles are not covered by our trial terms. Risk Free Trial policy is only applicable to one 64 count box per product. Please do not refuse a shipment upon delivery. Refused shipments will not be eligible for refunds.

Making a difference is important to all of us at Dropps.

We receive many requests to donate to worthy organizations. Requests are reviewed monthly so please allow at least 60 days prior to an event to allow processing time. We are only able to fulfill a limited number of requests. While we would like to honor all requests, we give preference to groups that are in alignment with our Company's mission and core values. 

Requests are limited to small gift bags and we do not donate money or gift certificates.

Are you hosting a fundraiser or community event and are interested in an Dropps product donation? Please email us at [email protected] with information about your organization or event. Include the following:

• What State is your organization located in? (out of state requests will not receive any response unless a bag is being fulfilled)
• When do you need the donation by? (Donations occurring less than 8 weeks in advance will not be able to be fulfilled)
• Organization Name
• Federal 501(3)(c) Non Profit #
• Contact Name 
• Email
• Ship to Address (no PO Boxes)
• Briefly explain how the gift bag will be used to support your organization

If your request is a fit for our mission and our calendar, we will be in touch within two weeks.