Will my shipment be forwarded if I move?Updated 3 days ago
Shipping carriers vary in whether and how they handle forwarding, but we can only guarantee delivery to the shipping address we have on file.
If you're on a subscription, we send an email reminder before processing your order to confirm the shipping address and products. To make sure you don't miss it, check that Dropps emails aren't landing in your spam folder.
To update your address:
- Log in to your account page.
- Update your shipping address.
Address changes made through your account only apply to future orders. If you need to update the address on an order that's shipping today, email us at [email protected] with your full new address as soon as possible. We can't guarantee we'll catch it before it ships, but the sooner you reach out, the better our chances.
A note on forwarding costs: Shipping to the address on file is covered by your order's shipping fee. If your carrier forwards your package to a new address, they may require additional payment to complete that forwarding, depending on their policy. We're not able to cover forwarding fees, but we're glad to help update your address ahead of time to avoid the situation entirely.