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Dropps

Whether you&apos;re troubleshooting an order, managing your account, or need help getting out a tough stain, our support team is here to help. You can reach us via live chat, SMS, or email, Monday through Friday, 9am to 5pm ET.Outside of business hours, our chat widget can route you to quick answers for most common questions, or you can submit an email and we&apos;ll follow up during our next business day.Phone support: We&apos;re unable to take inbound calls, but you&apos;re welcome to call +1 800-355-9274 and leave a voicemail with your inquiry. We&apos;ll call you back or take care of your request as soon as possible.A quick note on response times: We respond to inquiries in the order they&apos;re received. Submitting multiple messages about the same issue moves your original message further back in the queue, so one submission through one channel is all you need. We respond to every inquiry, we appreciate your patience while we work through them in order.

Whether you're troubleshooting an order, managing your account, or need help getting out a tough stain, our support team is here to help. You can reach us via live chat, SMS, or email, Monday through Friday, 9am to 5pm ET. Outside of business hours,

How do I contact Customer Support?

Account Management

I'm out of detergent, how do I get my next subscription order sooner?

How do I swap a product in my subscription?

How do I update my shipping address?

How do I reset my password?

How do I update my payment method?

How do I update my email address?

How do I edit my subscription ship date or frequency?

How do I apply a discount code to an upcoming subscription order?

How do I consolidate or sync my subscriptions?

How do I gift a subscription to a friend or family member?

How do I cancel my subscription?

How do I delete my data?

I'm an influencer or content creator and want to partner with Dropps. How do I get started?

I have a partnership or collaboration idea. Who do I contact?

How can I submit a donation request?

How can I open a wholesale account?

Partnerships and PR

Are Dropps products suitable for babies and children?

Are Dropps products safe to use during pregnancy?

Are Dropps products safe for pets?

I have very sensitive skin (from chemotherapy, an autoimmune condition, or another medical reason). Can I use Dropps?

I use cloth diapers. Can I use Dropps?

What certifications does Dropps hold?

What does it mean to be USDA Biobased Certified, and why does it matter?

Where are Dropps products manufactured?

What is Dropps packaging made of?

Are Dropps products cruelty-free?

Are Dropps products vegan?

Are Dropps products gluten-free?

Are Dropps Laundry Pods high efficiency (HE) compatible?

Are Dropps products septic safe?

Are Dropps products safe for greywater systems?

Can I use Dropps if I have hard or soft water?

Are Dropps products compatible with cold water?

Does Dropps use PVOH? Does that make the pods plastic?

Do Dropps products have a shelf life or expiration date?

Did Dropps discontinue a product I used to order?

What is Odor Eraser? Why do I need it in addition to detergent or Oxi Booster?

Is Dropps Oxi Booster safe for all fabrics? What is it best used for?

What is the difference between Laundry Pods, Unscented and Sensitive Skin Laundry Pods, Unscented?

What is the pH of Dropps Laundry Detergent Pods?

Can I use Dropps on athletic clothing?

I have a physically demanding or messy job (mechanic, chef, farmer, healthcare worker, etc.). Will Dropps effectively clean heavily soiled clothing?

What are Dropps fragrances made of?

Products

How do I use Dropps Laundry Pods?

How do I use Dropps Dishwasher Detergent Pods?

How do I use Dropps Fabric Softener?

How do I use Dropps Odor Eraser?

How do I use Dropps Oxi Booster Pods?

How do I remove detergent pod residue from my clothes?

What items should I avoid washing in the dishwasher?

What do I do if pod contents get into my eyes or is ingested?

I don't see any suds. Will Dropps still clean my laundry?

How should I store my Dropps products?

How To & Usage Instructions

Does Dropps ship to PO Boxes?

What is your Shipping Policy?

Does Dropps offer international shipping?

Does Dropps ship to military addresses?

Does Dropps offer carbon neutral shipping?

How do I apply a discount at checkout?

Why am I being charged Cook County, IL Sales Tax?

Why am I being charged Philadelphia, PA Sales Tax?

Will my shipment be forwarded if I move?

I received the wrong product. What do I do?

My order was damaged. What do I do?

My tracking says my order was delivered, but I don't have it. What do I do?

I ordered Dropps from another website or store and have a problem with my order. Can I return it to you or get a refund?

How do I contact Customer Support?Updated 3 days ago