How do I cancel an order?Updated 3 hours ago

All orders must be cancelled before their scheduled ship date. We're not able to cancel or edit an order once it's been processed, regardless of fulfillment status, so double check your order before submitting it.

We send a reminder email 4 days before every order ships. To make sure you don't miss it, add [email protected] to your contacts and check that our emails aren't landing in spam.

Canceling a one-time purchase:

Once an order is processed, we're unable to edit or cancel it. Please review your order carefully before checkout, since there's no way to make changes after the fact.

Canceling a subscription order:

1. Log in to your account.
2. Go to Subscriptions.
3. Click Edit next to the relevant subscription.
4. Scroll to the bottom of the panel and click Cancel Subscription.

This cancels future subscription orders going forward. It doesn't cancel an order that's already scheduled to ship today, once an order reaches its ship date, it can't be cancelled or edited.