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Cancellation PolicyUpdated 2 months ago

All orders must be cancelled prior to payment. We send reminder emails 4 days before shipping every order - please  make sure you have [email protected] whitelisted so our emails don't end up in spam and you get timely notifications. 


Canceling a One Time Purchase order

Contact a team member as soon as possible. We'll do our best to catch your package before it leaves our warehouse. Such cancellation requests will only be entertained up to 11.59 PM ET on the day before ship date (ship date for One Time purchases are typically the next business day from date of order). 


Canceling a Subscription plan

If you need to cancel your subscription before the ship date of the scheduled next order follow the following steps:

1. Sign into your account here 

2. Go to Subscriptions page 

3. Next to the relevant subscription click on "Edit".

4. Scroll to the bottom of the pop-up side panel and click "cancel subscription"

Cancellations done in this way are only applicable on future subscription orders. They do not apply if you are trying to cancel an order on its ship date. For such orders, contact a team member as soon as possible. We'll do our best to catch your package before it leaves our warehouse.



 

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