Dropps FAQ

Smelling something different about your Sensitive Skin Fresh Air and/or Active Wash Fresh Start Laundry Detergent? We&#x2019;re happy to introduce you to our new and improved&#xA0;Crisp Breeze&#xA0;Laundry Detergent scent!&#xA0; This elevated version of our beloved former scents gives you a pleasant, more noticeable clean scent that lasts and features upcycled ingredients, natural essential oils, and synthetic ingredients. Crisp Breeze has been dermatologist-tested and clinically-proved on be non-irritating on skin. We have also partnered with a third-party to conduct a review the ingredients of this fragrance to ensure if meets our stringent standards of quality and safety. If you have any other questions or concerns, please feel free to reach out to us at&#xA0;<a href="mailto:info@dropps.com" style="text-decoration:none;">info@dropps.com</a>! You can find Crisp Breeze in our following product lines:<ul><li dir="ltr" style="text-decoration:none;">Active Wash Laundry Detergent</li><li dir="ltr" style="text-decoration:none;">Odor &amp; Stain Laundry Detergent</li><li dir="ltr" style="text-decoration:none;">Sensitive Skin Laundry Detergent</li><li dir="ltr" style="text-decoration:none;">Fabric Softener</li></ul>

Smelling something different about your Sensitive Skin Fresh Air and/or Active Wash Fresh Start Laundry Detergent? We’re happy to introduce you to our new and improved Crisp Breeze Laundry Detergent scent!. This elevated version of our beloved former

What happened to Dropps Fresh Start and Fresh Air scent options?

Products and Usage

Will Dropps forward my shipment?

Why am I being charged Cook County, IL Sales Tax?

Why am I being charged Philadelphia, PA Sales Tax?

How can I open a bulk and wholesale account?

Does Dropps offer international shipping?

How does Dropps offer carbon neutral shipping?

How do I get a replacement for a damaged order?

How do I get a replacement for an incorrect product?

How do I get a replacement for a delivered but not received order?

Does Dropps ship to military addresses?

Does Dropps ship to PO Boxes?

Can I order Dropps from third parties?

How do I apply a discount at checkout?

How can I fix an order issue?

When is My Card Charged?

How do I use my Dropps Gift Card?

Who do I contact if I purchased Dropps in-store?

Does Dropps offer samples?

Orders and Shipping

Where are Dropps manufactured?

Are Dropps products vegan?

Did you discontinue a product I use?

Does Dropps use PVOH?

Are Dropps cruelty-free?

Are Dropps greywater safer?

Are Dropps septic safe?

What is Dropps packaging made of?

I have hard/soft water. Can I use Dropps?

How do I remove pod residue from my clothes?

I don't see any suds. Will it clean my laundry?

How do I use Dropps Fabric Softener?

How do I use Dropps Dishwasher Detergent Pods?

I use cloth diapers. Can I use Dropps?

Do your products have a shelf life or expiration date?

What has changed about Dropps Lemon Dishwasher Detergent?

What has changed about Dropps Oxi Booster Pods?

What has changed about Dropps Lavender Eucalyptus Laundry Detergent?

What has changed about Dropps Clean & Crisp Laundry Detergent?

What is the pH of Dropps Laundry Detergents?

How do I use Dropps Oxi Booster Pods?

How do I use Dropps Biobased Power Laundry Detergent?

What do I do if pod contents get into my eyes or is ingested?

What is different about Dropps' new packaging?

Where can I find an MSDS for a product?

Are Dropps products gluten-free?

What does it mean to be USDA Biobased Certified, and why does it matter?

What is the difference between Free & Clear and Sensitive Skin Unscented?

What items should I avoid washing with Dropps Dishwasher Detergents?

What types of fabrics are best suited for Dropps Oxi Booster?

Are Dropps cold water compatible?

What is your Return and Refund Policy?

What is your Cancellation Policy?

What is your Promotions and Discount Policy?

What is your Risk-Free Trial Policy?

How can I submit a donation request?

Policies

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How Do I Redeem Rewards Points and Apply Codes?

How can I contact Customer Support?

Why can't I view my active subscriptions?

How do I update my email address?

Account Management

What do I do if I have a partnership/collaboration opportunity to discuss?

I am an influencer and would love to work with Dropps! What do I need to do?

Partnerships and PR

What happened to Dropps Fresh Start and Fresh Air scent options?Updated 14 days ago